Customer Engineering Manager

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode https://enode.com provides the infrastructure layer that makes this possible. Our Connect https://enode.com/connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation https://enode.com/optimize tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex https://enode.com/flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE’RE LOOKING FOR: Enode is looking for an experienced Customer Engineer to help our customers maximize the value from our products while also contribute to shaping Enode´s Customer Engineering function. In this role you’ll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode’s API to help them realise value from our product fast. Beyond the integration phase, Customer Engineers also own the technical relationship with customers and act as an internal advocate for customers throughout their entire journey with Enode. This role will involve working in a pre-sales and post-sales capacity. You will be a core part of Enode’s Customer Success team and play a critical part in evolving this function within Enode, whilst also working on a daily basis across engineering, product, and sales teams. You will be joining a team of 3 customer engineers and work closely with our Tech Ops Engineer who provides technical support to customers. In this role, you will: - Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs - Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues) - Not only will you identify and debug issues in customer implementations, but you will also proactively make necessary fixes and/or improvements directly in the Enode codebase - Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode’s resources are allocated to high impact areas - Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc). THIS ROLE WILL BE RIGHT FOR YOU, IF: To succeed at Enode you should be passionate about our mission. You should be excited about electrification and the opportunity to use consumer products and software to solve grid challenges in the transition to a net zero energy system. We’re looking for: - 5+ years of experience relevant to customer engineering such as solutions/sales engineering or being a user-oriented software engineer - An all-rounder who is energised by managing technical client relationships but can also dive into the codebase to make fixes/improvements - Experience deploying complex software in critical infrastructure-like players, mapping API software to existing enterprise stack of ERP, CRM and similar - Experience working with enterprise custom