Customer Onboarding Manager - North America

What is Leapsome? Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike. Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement. Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market. It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work! YOUR OPPORTUNITY: As a Customer Onboarding Manager, you will play a key role in helping our customers unlock the full value of Leapsome’s People Enablement and HRIS platform from day one. You’ll guide our customers through the initial setup and configuration of the platform, ensuring a seamless technical implementation and adoption experience. You’ll be responsible for managing onboarding projects from kick-off through to successful handover, working closely with HR and People teams, IT stakeholders, and senior managers at our client organizations. You will act as a trusted partner — delivering implementation support, driving admin engagement, and educating customers on best practices for setting up and using Leapsome. You may also deliver training sessions, especially for managers, to ensure confidence and clarity in using the platform. This role requires a mix of technical problem-solving, project management, and stakeholder engagement. You’ll regularly harness AI-powered tools to deliver scalable and personalized onboarding experiences, create implementation resources, and identify opportunities to improve internal onboarding processes. WHAT YOU WILL DO: - Leading the technical onboarding of new customers for both Leapsome’s People Enablement and HRIS - Project managing implementation timelines across multiple accounts simultaneously - Collaborating with customer stakeholders to tailor platform configurations to their workflows - Troubleshooting setup issues and coordinating with Product and Support teams where needed - Collaborating with your colleagues from Sales and Customer Success to achieve the best outcomes for our customers - Continuously improving onboarding processes by contributing to scalable content (e.g. guides, videos, templates) - Leveraging AI tools to personalize training materials and improve efficiency - Providing a smooth transition to Customer Success post-onboarding WHO YOU ARE: - Depending on your entry level, you have between 2 - 4 years + of experience in a customer-facing onboarding, implementation, support, or customer success role, preferably in B2B SaaS - You are fluent in English - You have strong project management skills, having a track record of leading implementations involving multiple stakeholders is a plus - You’re an excellent communicator — clear, empathetic, and confident in working with both HR/People teams and technical audiences - You have a solid technical understanding and are comfortable navigating integrations, data imports, and troubleshooting configuration issues - You are organized and proactive, able to manage several onboarding projects at once while maintaining high attention to detail - You are comfortable delivering trainings to both small and large audiences, especially to help managers understand and adopt new tools - You are curious and exc