Product Operations

📫 ABOUT STABLE Our mission is to make it simple to headquarter any business on the internet. Today, we provide companies with a business address and a dashboard to manage their physical mail online. Over 15,000+ companies like Brex, Doordash, and Gusto use Stable to automate their mailroom and act as their permanent business address with the IRS, state, and vendors. The rules that regulate US entities were written in the 1800s. Stable abstracts these antiquated requirements with tools that empower modern companies to move forward faster. These rules don't make sense for the way we work today — work takes place in the cloud and businesses are no longer tied to physical proximity or geography. We’re on a mission to fix the broken system of entity management. Starting with business addresses and mail, we’re abstracting the complex, archaic systems that make company-building painful and turning them into delightful experiences — so that modern businesses have the tools they need to move forward faster. We're backed by leading Silicon Valley investors like Y Combinator, Craft Ventures, Shakti, Hustle Fund, and founders from companies like Lattice, Apartment List, and FlexJobs. Our business is at an inflection point. We’re growing quickly with a product people love and we’ve proven we can service companies of all stages and industries — from early-stage startups to publicly traded companies in industries like technology, logistics, and property management. This is an opportunity to join an early-stage startup as one of the first employees and do work that directly impacts the future of how companies are built. 👩‍💻👨‍💻 ROLE Stable builds products that sit at the junction of software and operations. We file paperwork with governments, operate properties and warehouses throughout the country, and interface with regulatory bodies. As the first product operations hire at Stable you will help us accelerate: establishing, operationalizing, and scaling how we build products that require both engineering and operational excellence. We’re early, and we have ambitions to empower many more of the 36 million businesses based in the US. We know this role and team will evolve, and you will be responsible for helping it take shape. Here are a few examples of the types of projects we think you may work on: - Build tools to empower teams: Take messy, manual, and outdated tools and workflows and turn them into durable systems with AI; own and improve internal tooling, operationalize how our CX team uses AI, and more. - Manage regulators + vendor: work with Product, Address Network, and Mail Operations to maintain USPS compliance, own product-facing relationships with financial institutions, interface with product-facing service providers, and more. - Accelerate product velocity: own early and manual operational workflows required for core product launches; manage teams of contractors; work directly with Product to iterate quickly to go from MVP to General Availability. - Analyze and act: work across the business to execute on top priority projects; instrument and analyze data, establish KPIs, monitor cohorts, design experiments, and update processes that move metrics. This role is ideal for creative operationalists that are invigorated by solving hard problems, thinking outside of the box, and moving fast. 😀 WHAT YOU VALUE - Be human: Lead with empathy, act with authenticity, and enjoy what you do. - Stay curious: Invent novel solutions by asking why, listening, and tinkering. - Act quickly with purpose: Focus on what matters, iteratively improve, and move urgently towards the goal. - Insist on exceptional outcomes: Strive for excellence and take ownership over the outcomes you deliver. - Exceed customer expectations: Create delightful experiences with each interaction. ✅ WHAT YOU'LL DO - Directly support Product by operationalizing processes required to provide our service to our customers like filing paperwork, handling computer vision edge ca...