IT Operations Engineer

Atomic Machines is ushering in a new era of micromanufacturing with its Matter Compiler™ technology platform. This platform enables new classes of micromachines to be designed and built by providing manufacturing processes and a materials library that are inaccessible to semiconductor manufacturing methods. It unlocks MEMS manufacturing not only for device classes that could never be produced by semiconductor methods, but also for entirely new categories. Furthermore, this digital platform is fully programmable in the way 3D printing is digital—but whereas 3D printing produces parts of a single material using a single process, the Matter Compiler™ technology platform is a multi-process, multi-material system: bits and raw materials go in, and complete, functional micromachines come out. The Atomic Machines team has also created an exciting first device—made possible only through the Matter Compiler™ technology platform—that we will be unveiling to the world soon. Our offices are in Emeryville and Santa Clara, California. About the Role: This role is crucial in supporting our technology infrastructure for our expanding business. The responsibilities include addressing IT issues, streamlining the onboarding and offboarding processes, and improving the performance and security of our network. The ideal candidate is a hands-on IT engineer who enjoys solving complex technical problems in a fast-paced hardware and engineering environment. This person is comfortable supporting everything from end users to lab infrastructure, takes ownership of problems from start to finish, and continuously improves systems through automation, documentation, and process improvement. Success in this role requires intellectual curiosity, strong technical ownership, and a willingness to learn unfamiliar technologies while supporting a broad range of users and systems. We're looking for someone who enjoys building, improving, and scaling IT operations—not just maintaining them. What You'll Do: Managing Business SaaS Applications: Oversee provisioning, access management, and on/off-boarding processes for our various SaaS services. IT Support and Administration: Provide comprehensive support for critical IT cloud-based tools, including Google Workspace, Okta, Slack, Atlassian, Gitlab, VPN solutions, Airtable, etc. Process Improvements and Automation: Document and improve our IT processes, and wherever possible, enhance efficiency by automating tasks and creating run books and playbooks. Hardware Lifecycle Management: Support procurement, device management (Apple, Linux and Windows devices), patching, and depreciation of hardware assets. Software Asset Management: Oversee the lifecycle of software/application assets from procurement to license assignment & reclamation, and create and maintain an Access Control Matrix to provision software based on least privilege access. IT Operations and Helpdesk: Handle day-to-day end user IT tasks, including hardware, software, troubleshooting and support. OT Support : Work with engineers to install, manage, and secure new technologies. Team Support: Actively collaborate with senior IT team members for advanced diagnostics and troubleshooting. IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Conference AV systems, and on-premises infrastructure (routers, firewall appliances, ethernet drops, security cameras, etc.) Security Support: Stay updated with security issues and CVEs and promptly remediate them. Minimal Off-Hour Support: Provide support for rare network and infrastructure updates outside business hours. What You’ll Need: 5+ years of experience in IT Operations, IT Infrastructure, or End User Support, including direct support of engineering, manufacturing, hardware development, laboratory, R&D, or other highly technical environments. Demonstrated ownership of IT systems through proactively identifying problems, improving processes, and designing, implementing, or automating scalable soluti