Business Systems Analyst

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. As a Business Systems Analyst, you will join the Digital Systems team, reporting directly to the Head of Digital Systems. You will play a pivotal role in bridging the gap between our business stakeholders (Sales & Service, Marketing, eCommerce, Finance, Fulfillment) and our technical systems landscape (Salesforce, Shopify, Netsuite, Integrations). You won’t just be gathering requirements; you will be getting your hands dirty with data, building tools, and helping design the future of our digital operations. Formlabs Systems team enables all Formlabs teams with enterprise applications, infrastructure, data, and security to do their best work. The team supports all areas of the company and has team members globally. This role is based in our Somerville, MA office, with in-office attendance expected every week, and will be a full-time position. The Job: Drive Cross-Functional Projects: Partner with Marketing, Sales, Service, Fulfillment, and Finance teams to translate complex business needs into clear technical requirements and specifications for our Digital Systems roadmap (e.g., eCommerce, CRM, ERP, marketing automation). Be Hands-On with the Platform: Go beyond documentation—perform hands-on configuration, troubleshoot data issues, develop proofs-of-concept, and compile data to drive decision-making, validate logic, and secure stakeholder support before working with developers to implement. Manage the Product Backlog: Own the organization and prioritization of enhancement requests, Jira stories, and roadmap initiatives, ensuring developers have clear, actionable specifications and direction. Process Architecture: Map out current and future state workflows, identifying bottlenecks in how data flows between systems (e.g., Shopify to Salesforce to ERP). Data & Analytics: Collaborate with the Data team to ensure data integrity across the "Semantic Layer" and assist in validating results for new initiatives, small enhancements, and AI enablement. Support Major Launches: Act as a key analyst for high-impact initiatives, including new platforms, AI tools, and product introductions. You: Senior-level experience (5+ years) driving complex enterprise system transformations. Salesforce Certifications (Administrator, Platform App Builder) or Shopify Certifications. Experience with SQL/BigQuery and data visualization tools (Looker/Tableau). Familiarity with marketing automation migrations (e.g., moving off Marketo). Experience with Agile methodologies and Jira management. Bonus Points: Salesforce Developer certifications (e.g., Platform Developer I, Platform Developer II). Experience with Github, Gearset, DevOps Center, or similar DevOps tool. Experience with Shopify Plus and Shopify B2B. Experience with Agile methodologies. Familiarity with ERP systems and their integration with CRM. Experience with data analytics and business intelligence tools. Our Perks & Benefits: Robust equity program to build future wealth through RSUs Comprehensive healthcare coverage (Medical, Dental, Vision) Low cost fund options in our 401K and access to advisors Generous paid Parental Leave (up to 16 weeks) Tenure-based paid Sabbatical Leave (up to 6 weeks) Flexible Out of Office Plan – Take time when you need it Ample free on-site parking & pre-tax commuter benefits Healthy on-site lunches, snacks, beverages, & treats Regular sponsored professional development opportunities Many opt-in culture events across our diverse community And of course… unlimited 3D prints We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself