Senior Accounts Receivable Specialist

Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before. Formlabs is growing explosively on all fronts, and that means we need more operational muscle on our Quote To Cash team. At Formlabs, that means applying attention to detail and good judgment when driving financial operations, while delivering the accurate and timely information required to manage our scaling business. If you are fiercely passionate about managing and collecting outstanding accounts receivables from clients, ensuring timely payments, and resolving billing issues,we want you on the Finance Team as our Senior Accounts Receivable Specialist. This role requires excellent communication skills, persistence, and the ability to negotiate effectively with customers. The Job: Account Management & Collections Ensure customer accounts are up to date, regularly reconciled against the ledger, and any billing, delivery, or product disputes are resolved timely. Monitor accounts to identify overdue items, contact debtors via phone/email, and follow up on payment arrangements to ensure timely settlement. Respond to customer queries with a sense of urgency, managing the AR email inbox and system tickets within agreed SLAs. Maintain accurate system records and database integrity, documenting all discussions, agreed actions, and contact details. Perform regular quarterly account reviews with channel sales managers to assess collection issues, account growth opportunities, and credit limit/payment term needs. Identify delinquent or insolvent customers, take appropriate actions, and assist with month-end closing, including the doubtful accounts analysis. Transactions & Operations Review and approve daily sales orders in accordance with established policies, credit limits, and communicate efficiently with Sales regarding order status or holds. Investigate on-hold orders due to credit issues or overdue invoices, and take proactive steps to resolve and release them. Generate and issue manual invoices, ensuring accurate distribution via email and timely uploads to customer portals. Accurately record and apply customer payments received through bank accounts and payment gateways to the correct accounts. Process daily Return Authorizations (RAs), adhering to company policies. Raise credits as necessary and write off small differences in line with company policy. Teamwork & Process Improvement Perform effectively in a high-volume, fast-paced environment with a high degree of autonomy, accuracy, and productivity. Collaborate across teams to assist with finance operations, developing positive relationships with both internal and external stakeholders. Provide support for internal and external projects, participate in evaluating current policies, and contribute to process improvements. You: Are fluent in English, any other European language is a plus Proven experience (2+ years) as a Collections Specialist with a strong knowledge of billing and collection procedures. Have a self-starter attitude with a high degree of motivation and ability to work independently Have strong excel usage capabilities Have strong attention to details and accuracy Are excited to find creative solutions to complex problems Have strong communication and negotiation skills Have excellent customer service, problem-solving, and time management skills Bonus: Passionate about a rapidly growing startup Familiarity with NetSuite, Magento, and/or Salesforce Bachelor’s degree in accounting, finance or business We Offer: Hybrid work Catered lunch at the office 3 days per week Private health insurance with Medicare (Blue package + hospital