RCM Manager

Lead the Future of Dentistry. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we're looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you. Simply put, there's no better place to accelerate your career. Come join us! The Role We're looking for a results-driven and operationally sharp RCM Manager who will be responsible for growing and activating Overjet's Revenue Cycle Management product across our existing customer base. You'll be a key player at the intersection of sales and customer success — joining sales conversations, identifying upsell opportunities, and owning the full activation journey from contract through trained, live practice. Responsibilities - Join sales calls and demos where RCM is part of the conversation, acting as the subject matter expert and helping prospects understand the value of Overjet's RCM offering - Partner with existing Overjet accounts to identify and execute RCM upsell opportunities, building relationships with dental office and central office leadership - Own the full RCM activation lifecycle, including onboarding, implementation, and training for newly converted accounts - Develop and refine scalable activation processes that minimize time-to-value and set practices up for long-term RCM success - Conduct regular check-ins with accounts post-activation to ensure strong utilization, satisfaction, and readiness for expansion - Collaborate closely with the Sales, Product, and Customer Success teams to surface customer feedback and improve the RCM experience - Achieve individual metrics and KPIs across pipeline contribution, activation speed, and post-launch engagement - Employ the total office concept, ensuring every relevant member of the dental office staff — from front desk to billing — is engaged and trained on RCM workflows Qualifications - Bachelor's degree or extensive equivalent experience - 3+ years of experience in customer success, implementation, or revenue cycle management in a B2B SaaS or healthcare technology environment - Demonstrated experience with upsells, expansions, or consultative sales motions - Familiarity with dental or medical billing, RCM workflows, or insurance processes strongly preferred - Excellent communication and interpersonal skills, with confidence presenting on sales calls and executive conversations - Strong organizational skills and ability to manage multiple activations simultaneously - Excitement to learn about artificial intelligence, dentistry, and the evolving RCM landscape - Strong work ethic and hustle to drive results in a high-growth startup environment Why Overjet? - Competitive Compensation and Equity - Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location - 401k plans with a matching program - Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered - Life and AD+D Insurance - 8 weeks Paid Parental Leave - Optional HSA with Employer contribution - Flexible Time Off and company paid holidays - Annual Learning and Development Stipend Our Hybrid Workplace We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere. Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week. Our People Team is happy to answer any questions about what hybrid work means for your specific role! Overjet's Values - Excelle