IT Engineer

IT Engineer This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week. Tulip , the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.” About you You’re hands-on and service-oriented — as comfortable resolving a support ticket as you are leading a strategic project. No task is beneath you, and you bring the same energy to a network outage at 10pm as you do to a multi-month infrastructure initiative. You identify root causes quickly, communicate clearly with both technical and non-technical stakeholders, and own projects from scoping through delivery without needing hand-holding. You’re comfortable with AI and automation tools and know how to balance day-to-day support with longer-term strategic work. What skills or experience do I need? 4–6+ years in IT engineering, system administration, and network management. Proficiency in macOS, Windows, and Linux. Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust. Experience with enterprise device management and endpoint security. Strong networking fundamentals: enterprise Wi-Fi, VPN, network hardware, and security protocols. Experience with scripting, automation, and AI tools. IT security best practices; compliance experience (SOC2, NIS2, or similar) is a plus. Bonus points: High-growth startup experience. Infrastructure-as-code experience. Cloud platform familiarity (AWS, Azure, or similar). Relevant certifications (networking, security, or cloud). You’ve helped shape an IT strategy before — translating where a company is going into a roadmap that actually gets built. You’re the kind of IT person other teams loop in when they’re designing something new, not just when something breaks. Key Responsibilities Identity & Access Management Administer and improve identity and access management systems: Okta authentication policies, device trust, and user lifecycle automation. Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning. Network Engineering & Security Manage office Meraki and Palo Alto network infrastructure — secure wireless, VPN, and hardware — across global offices. Implement and maintain security controls to protect the network and connected systems. Endpoint & Device Management Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle. Monitoring, Alerting & Reliability Build and maintain monitoring and alerting coverage for critical IT systems — identity, devices, network, and core SaaS. Centralize alerting and document runbooks so any team member can triage independently. Infrastructure, Automation & Resilience Manage automation and infrastructure-as-code; use AI tooling to reduce toil and accelerate delivery. Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises. IT Support Jump in and handle IT support requests when needed; you set the bar for response quality and use recurring issues as a signal for systemic improvements. Documentation & Knowledge Management Maintain centralized IT documentation and capture institutional knowledge