Field Accounts Manager (West)

About Ossium Ossium’s mission is to improve the health, vitality, and longevity of human beings through bioengineering. We develop, manufacture, and bank cell therapy products that apply the power of stem cell science to revolutionize treatment for patients with blood, immune, and orthopedic diseases. At Ossium, we empower our employees, maintain the highest standards of operational excellence, and are a force for good. About the Job We’re hiring a Field Accounts Manager (FAM) to establish a presence and drive revenue for Ossium Health’s cryopreserved bone marrow platform. This field-based role will be responsible for calling on bone marrow transplant centers and ensuring that commercial, operational, and access/reimbursement activities are aligned at the account level. You will work directly with transplant centers, hospital reimbursement teams, and payers to help remove access barriers, support appropriate reimbursement pathways, and ensure operational readiness as Ossium transitions from clinical use into commercial adoption. The initial build of the Field Accounts Management team will be account specific. We are looking for a West FAM based in the Mountain or Pacific time zone. This role reports directly to the Field Accounts Manager Lead. Required Qualifications Experience and relationships in stem cell transplant, cell therapy and/or gene therapy 10+ years of experience in sales, market access, reimbursement, payer engagement, or related field-based roles Strong understanding of U.S. healthcare reimbursement, particularly in hospital, inpatient, or specialty care settings Experience working with academic medical centers or complex hospital systems Experience supporting products sold directly to hospitals (e.g., devices, biologics, or transplant-related therapies) Ability to operate independently in the field and manage a regional territory Excellent communication, collaboration, and problem-solving skills Willingness to travel regularly (up to 80%); the expected travel for this role will include: CA, OR, UT, MN, KS, and TX and may change in the future Preferred Qualifications Bachelor’s degree Familiarity with hospital reimbursement concepts such as inpatient billing, DRGs, carve-outs, and case-rate discussions Prior experience supporting launch or early commercialization of a novel or complex therapy Experience working cross-functionally with Medical Affairs, Commercial, and HEOR teams Comfort navigating ambiguity in a high-growth, pre-/early commercial environment Key Responsibilities Execute transplant center specific sales and market access plans aligned with Ossium’s launch and growth strategy to drive revenue at each targeted center Engage with transplant center stakeholders including: Allo-HCT physicians Transplant coordinators Hospital reimbursement and billing teams Transplant program administrators Pharmacy, finance, and contracting stakeholders Lead onboarding of new transplant center accounts and oversee commercial contracting, serving as the primary point of contact for each center Support education around reimbursement pathways, hospital billing considerations, and payer processes related to Ossium’s products Partner with internal teams (Market Access, Medical Affairs, Commercial, Clinical Ops) to resolve access challenges and escalate issues as needed Gather field insights on payer policies, hospital reimbursement dynamics, and site-level barriers and communicate learnings back to internal stakeholders In your first six months some projects you’ll work on include: Driving demand of Ossium Health’s cryopreserved bone marrow platform at specifically identified centers Bringing field-based account insights to refine Ossium’s commercial and access strategy Supporting priority transplant centers with account onboarding, operational readiness, and access education Partnering directly with transplant centers to identify and resolve early operational, reimbursement, and billing considerations, ensuring a smooth pa