Senior Technical Program Manager

WHO WE ARE TwelveLabs is building the world's leading video-specialized AI models that effectively process vast amounts of video data to provide video-specific search, analysis, summarization, and insight generation capabilities. The world's largest sports leagues use TwelveLabs models to quickly and accurately select highlights from massive volumes of game footage, delivering hyper-personalized viewing experiences. Domestic integrated control centers work with TwelveLabs to efficiently search CCTV footage for rapid emergency response, and major broadcasters and studios around the world use TwelveLabs models to produce content for billions of viewers. TwelveLabs is a Deep Tech startup with offices in San Francisco and Seoul, named to the CB Insights Top 100 AI Startups list for four consecutive years. We have raised over $110 million in total investment from world-class VCs and corporations including NVIDIA, NEA, Index Ventures, Databricks, and Snowflake, and are the only AI model developed in Korea to be served through Amazon Bedrock. We are building innovative products with outstanding colleagues and growing together with customers around the world. TwelveLabs operates around the following core values: - Honesty and self-reflection toward oneself and the team - Perseverance and humility that are not afraid of failure and feedback - A mindset of continuously raising the team's capabilities through constant learning If you enjoy the process of growing by solving challenging problems together, that opportunity is here at TwelveLabs. About the Role In our fast-growing organization, we are looking for a Senior Technical Program Manager who can reliably deliver complex technical programs spanning platform infrastructure, model pipelines, console products, and company-wide initiatives. This role is not simply an organizer. It is a role that connects Engineering, Science, Product, and GTM (Go-To-Market) organizations — identifying and quantifying technical risks early, structuring trade-off decisions, and guiding the organization to execute the right things in the right order. In This Role, You Will - Simultaneously manage multiple large programs across platform infrastructure (GPU capacity planning, infrastructure migration, etc.), models (pipeline stabilization, quality gates), products (Playground, API, SDK), and company-wide strategic initiatives - Define project scope, dependencies, risks, and milestones, and collaboratively build execution plans - Accelerate decision-making by presenting roadmaps and solutions with a clear understanding of cross-team technical trade-offs (architecture decisions, priorities, launch schedules) - Manage escalation criteria and communication structures when issues arise to prevent slowdowns in execution speed - Proactively detect and align information asymmetry and priority misalignment between distributed KR/US teams What We're Looking For - Foundational knowledge in computer science or a related technical field — sufficient to quickly understand the context of engineering discussions such as system design, networking, and data structures - Experience as an Engineer or Product Manager leading prioritization of complex technical challenges and driving cross-team execution - Technical capability to directly understand and structure dependencies and risks across models, products, and infrastructure - The ability to create structure in ambiguous situations and, when needed, take initiative by drafting the first version yourself - Proactiveness that goes beyond executing assigned tasks — identifying problems independently and taking action to solve them Nice to Have - Degree in Computer Engineering, Computer Science, or a related field - Experience in technology-based product development or operations - Ability to communicate effectively with stakeholders on both the KR and US sides (business-level communication in both Korean and English) Even if there are a few checkboxes that aren’t ticked through