AI Operations Lead

Building Healthcare That Remembers Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to. At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 190 million patient interactions, 62,000 care protocols, 1.6 million decision pathways. We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C https://www.assorthealth.com/blog/assort-health-raises-120-million-series-c-to-scale-largest-deployment-of-ai-agents-for-the-patient-journey at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list! Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below. ABOUT THE ROLE At Assort, we're building toward a future where AI is embedded into how we operate, not layered on top. We're looking for a hands-on AI Operations Leader to help us move faster, reduce operational drag, and unlock leverage across the company. You are the hands-on builder, problem solver, and strategist driving AI adoption and impact across Assort’s business teams. You'll partner closely with GTM, Post-Sales, Agent PM, Product, and Engineering to identify inefficiencies, build intelligent workflows, and drive adoption across teams. You won't just be solving problems in isolation; you'll help define how Assort becomes an AI-first company, building the systems, standards, and internal tooling that compound over time. WHAT YOU'LL DO Strategy and prioritization - Own a prioritized AI roadmap sourced from department needs, leadership priorities, and Champion network signal; validate with prototypes before committing build time - Set the operating model for what gets built centrally vs. embedded in each function Build and ship - Design and ship AI-powered workflows, automations, and internal tools from concept to production to iteration - Mix custom code, APIs, and no/low-code platforms based on what ships fastest without compromising rigor Standards and tooling - Define agent and skill lifecycle and foundational assets (prompt libraries, SOPs, templates, integration patterns), extending GTM's centralization work into company-wide standards - Standardize how we build, evaluate, and scale AI internally with rigor on security, quality, and reliability - Administer the platform tools (Claude, Notion AI, n8n, Zapier, and more) and bring in new tooling where there are real capability gaps Cross-functional partnership - Run the AI Champion & Leader network across non-technical departments, surfacing wins, clearing blockers, and routing feedback back into the roadmap - Sit one-on-one with each department lead to shape their quarterly AI goals and sequence central work to accelerate them Enablement and culture - Run continuous AI upskilling: foundations courses, department-specific deep dives, office hours, internal content, and new-hire onboarding - Own the company hackathon, in-team mini-hackathons, and reporting that tracks the impact of what you are shipping WHAT WE'RE LOOKING FOR - 4-6 years of applicable experience in AI operations, technical revops/bizops, GTM engineering, forward deployed engineering, sales engineering, product, product ops, software engineering, consulting, or as a founder of an early startup. - At least 2 years focused on AI/automation tooling in a fast-moving company - Proven track record shipping AI-powe