Senior Program Manager - Management/Professional Liability Programs

JOB DESCRIPTION Counterpart is a management and professional liability insurance platform for the 21st century workplace. We offer products and services to help companies align the risks and incentives of creating great organizations. Our platform is designed to measure risk more efficiently using the most advanced rating system in the industry, while also proactively mitigating the risks of our insureds. Ultimately, we provide businesses and professionals with frameworks to be the best versions of themselves. That’s where you come in. Counterpart is the place for people who want to build and use top-tier technology to improve insurance products and outcomes for small businesses. You will own real problems, work alongside the future leaders of this industry, and help build a company defining a category. As an organization that understands the value of programs, we recognize that scalable growth depends on building exceptional partnerships with program administrators, captive sponsors, and alternative distribution channels. The National Program Manager will be instrumental in developing and stewarding our programs business across our full suite of management and professional liability products, driving consistent submission volume from program partners, and continuously improving profitability through disciplined underwriting oversight, strategic relationship management, and operational excellence. AS SENIOR PROGRAM MANAGER, YOU WILL: Program Development & Prospecting Identify and evaluate new program opportunities, leading due diligence analysis across underwriting, insurance product, legal, and insurance operations. Support program structure recommendations, including coverage architecture, underwriting guidelines, and rating frameworks aligned to Counterpart's target classes of business. Draft Program Assessment Template documents with a clear understanding of program requirements, participation, and production requirements, with annual projected forecasts. Act as the primary point of contact for managing program relationship continuity from inception through consistent production results. Program Operations & Performance Negotiate, execute, and maintain Program Management Agreements; ensure all contractual requirements, service standards, and authority parameters are met on an ongoing basis. Conduct regular performance audits and portfolio analyses, measuring results against KPIs established at program inception and surfacing underwriting strategy recommendations to Insurance Product. Work cross-functionally with the insurance product team on renewal terms and processes for new and existing program opportunities. Identify and drive process improvements that increase efficiency and scalability across program operations. Client & Partner Relationship Management Participate in partner visits and facilitate ongoing communication between agency partners and Counterpart's service team to resolve policy, billing, and underwriting matters. Prepare and present materials for stewardship reviews, board meetings, and business updates; coordinate meeting logistics, agendas, and follow-through. Attend national trade conferences and industry events as a senior representative of Counterpart's programs business, building relationships and advancing brand presence. Review legislative and market developments affecting program structures; proactively recommend coverage enhancements and flag compliance implications. AI & Platform Fluency Leverage AI-powered tools, including Counterpart's internal, to improve program analysis, client reporting, and operational workflow efficiency. Bring an experimentation mindset to how technology can accelerate program prospecting, performance monitoring, and client communication. WE LOOK FOR TEAMMATES WHO HAVE: Experience in management and/or professional liability insurance, with demonstrated experience in program, captive, or alternative risk structures. A track record of managing complex program portfolios,