Staff Software Engineer

Dovetail is the Customer Intelligence Platform for the entire organization. We unify fragmented feedback from every touchpoint, including sales calls, support tickets, and research, into a single AI-powered intelligence layer that empowers every team to build, sell, and serve with confidence. Founded in 2017, we are a team of 100+ across our offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to the world’s most innovative startups. The best never guess. We help teams turn the noise of thousands of customer interactions into the signal required to move faster, prioritize better, and drive revenue. THE ROLE As a Staff Engineer at Dovetail, you operate as a force multiplier. Your impact is measured less by the code you write alone and more by the technical direction you set, the hard problems you unblock, and the engineers you make better around you. You'll take on our most ambiguous, highest-leverage problems, the ones that cross team boundaries and don't have an obvious owner. You'll set architectural direction for systems that process unstructured customer data at scale, and you'll make the calls that shape how we build for the next stage of growth. This is an in person-first role (4 days a week), working from our Surry Hills HQ. WHAT YOU'LL DO HERE - Set technical direction across your team, making architecture and design decisions that balance speed today against scale tomorrow. - Drive complex, cross-functional projects from ambiguity to shipped, working closely with product, design, and other engineering teams to create delightful experiences for our customers. - Raise the engineering bar through code review, system design, technical standards, and the kind of mentorship that levels up everyone around you. - Own the reliability, performance, and security of systems handling enterprise-grade customer data. Identify the technical work that matters most and make the case for it, then do the thing. - You'll maintain and foster a pragmatic approach to software development, while also collaborating to establish detailed guidelines and standards for product development processes based on industry best practices and your experience. YOUR BACKGROUND - Extensive experience building web products. You'll have hands-on exposure building full-stack web applications, including frontend websites and backend services with technologies like TypeScript, React, GraphQL, Node, PostgreSQL on top of cloud vendors like AWS and GCP. Previous experience with an object-oriented programming language, such as C++, Java, Python, etc. is essential for this role. - Experience managing software projects. You'll have the ability to own the delivery of complex features, break down requirements, and provide reasonable estimates. - A passion for innovation and learning. We’re an AI native business. We build products using AI and ML-based technologies like Bedrock and the best models from Anthropic, Google and Amazon. You architect and ship AI-native product features, from semantic clustering and theme detection to agentic workflows, with a real grasp of the production tradeoffs around latency, cost, evaluation, and reliability. You also use AI to multiply your own output and push your teams to do the same, - You are pragmatic and flexible. Like your new teammates, you're used to doing what's necessary to get the job done. You'll need to be comfortable with ambiguity, be resourceful to solve problems, and be able to adjust to shifting deadlines and project goals. - When you do it, you nail it. You share our keen eye for quality. You don't half-ass your work; instead, what you ship is top-notch. You cut scope before cutting quality. - Excellent, concise communicator. You can easily convey your thoughts, opinions, and feelings with your product team and have the ability to strongly articulate effort vs impact tradeoffs. WHY YOU'LL LOVE IT HERE We hire smart people and look after them well! Here's the deal: 📈 Equity...