Associate II, Fund Administration (Core IS)

ABOUT JUNIPER SQUARE Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come. Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us! Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first https://blog.junipersquare.com/juniper-square-ponders-future-of-office-with-digital-first-hybrid-workplace-strategy/ operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time. ABOUT YOUR ROLE Our Investor Services team is an exciting and quickly growing team at Juniper Square that is responsible for tackling high priority workflows for our Fund Administration and Deal Services customers. We are seeking an Associate II to act as a trusted partner to our real estate private equity customers and their investors. You will act as a generalist, performing a variety of critical activities across a broad set of our services clients. This will involve delivering administration solutions, payments and compliance services. You will grow your project management, communication, customer management, and process improvement skills while delivering positive outcomes to clients and directly impact our customers’ day-to-day operations. Candidates must be available to work primarily during Pacific or Mountain Time business hours. WHAT YOU’LL DO - Build knowledge of our evolving software and the real estate private equity industry. - Use Juniper Square software to support our fund administration and investor services customers. - Perform workspace management tasks on behalf of our clients, including investor position creation and reviewing workspaces for accuracy and completeness. - Support customers during their fundraising process by understanding customer goals and timelines, articulating the value of Juniper Square software and processes. - Monitor customer health and provide feedback to internal teams. - Balance fulfilling customer requests with adherence to our scope of work and SLAs - Manage treasury related activities such as logging LP contributions and handling payments for customers. - Investigate payment breaks and chargebacks; coordinate with bank partners to resolve exception items and ad-hoc requests. - Identify and flag areas of improvement including operational controls, to team leads and/or managers QUALIFICATIONS - 1+ years experience in fund administration or investor services related roles - High level of integrity and desire to con