Scaled Customer Success Manager, AMER

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE - Manage a large portfolio of customers in AMER. - Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs. - Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption. - Work cross functionally with sales partners to ensure strong adoption of Notion. - Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion. - Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion. - Proactively identify customers who aren’t maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success. - Inform and influence our overall growth strategy. WHAT YOU'LL ACHIEVE 1. Drive adoption and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife https://twitter.com/DesertCrocs/status/1004845293018345472! 2. Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions. 3. Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion. 4. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. 5. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn. SKILLS YOU'LL NEED TO BRING - 3+ years experience at a fast growing software company - You have a track record of success in your current Customer Success or Account Management role - Experience of managing a large volume of accounts - Strong intrinsic motivation to be a top performer and contribute to a team - You have a growth mindset and thrive in the building stage of a nascent team - You’re motivated by seeing others succeed and grow when you partner with them - You’re highly adaptable, easily acclimating to a rapidly changing business and industry - You love getting to know new people and helping them solve their business problems - You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results NICE TO HAVES - You've built Customer Success playbooks or processes - You have experience in scaled program management, or building campaigns in Outreach - You have experience using Notion - You are curious about data and insights, and have used Salesforce and Gainsight before - You've been a first or early hire at a fast growing start up before - You've got strong technical chops Notion is committed to providing highly c