Manager - Solutions Engineering, Sydney

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE Notion Sales today has a strong Product Led Growth lean, with many customers starting their Notion journey as a smaller group before our product grows toward being a wall to wall solution. As our brand grows, more and more prospects are investigating how Notion can integrate their existing tech stack, replace existing solutions, or be deployed in large or phased implementation to meet desired business goals. We see our Solution Engineering function as a critical component to Notion’s growth and this role will be instrumental in building a strong partnership with our sales, success, professional services and cross-functional teams. In this role, you and your team will: - Serve as a trusted technical advisor to customers and prospects and work with sales and customer success to connect solutions to customers' business needs. - Build technical proof of concepts/demos/tools to demonstrate value to customers at scale - Provide expert knowledge and answer technical questions to help customers integrate Notion with their existing tools and workflows. - Respond to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner. - Coordinate internal, customer, and third-party resources for any required integrations, workflows, or security configurations. - Join kickoff calls to align on onboarding, implementation, and product needs to help set expectations on the scope and ensure a smooth transition to Customer Success. - Work closely with CX to advocate for open customer tickets and escalations. - Help bridge the gap between Product, Marketing and Sales, capturing customer feedback to help shape our future product roadmap and the way we showcase Notion to our customers - Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners. WHAT YOU'LL ACHIEVE - Serve as the customer's technical advisor: You'll help customers craft Notion to serve their specific business needs and explore new workflows and use cases. - Meaningfully shape our future product and messaging: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. - Help build the foundations of Solutions Engineering at Notion: As an early member of our SE org and regional team, you'll be instrumental in helping define our sales-assisted motions. - Join a fantastic team at a magical time: Notion has over three million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here. - Represent Notion at events: You'll be the face of Notion at industry conferences, trade shows, and customer events. You'll present our product vision and showcase its features, helping to build trust and strong relationships with both prospective and existing customers. - Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn. SKILLS YOU'LL NEED TO