Community Operations

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: Notion’s Community team brings our mission to life through people: a global network of passionate builders who teach, share, and create across every kind of workflow and craft. Across our core Ambassador and Campus Leader programs, and our broader community of enthusiastic Notion users, we’re building a global ecosystem of people who teach, share, create, and help others get more out of Notion. We’re hiring for our Community Operations team to build the operational engine behind that ecosystem—systems, tooling, and measurement that let our programs scale globally without losing the bar for quality or the human experience. You’ll sit at the center of how Community runs day to day, partnering closely with program owners, regional leads, Marketing, and Finance to build the foundations that help our global community ecosystem run more effectively over time. The systems you build will directly shape how our programs scale in the years ahead. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. WHAT YOU'LL ACHIEVE: - Design the operational engine behind Notion Community. Build the systems, workflows, tooling, and infrastructure that allow global community programs to scale with consistency, clarity, and care. - Make Notion the single source of truth for Community operations (databases, automations, dashboards, templates, and documentation) so teams execute with clean handoffs and shared visibility. - Own the operational experience behind programs—onboarding, member support, reimbursements, swag logistics, vendor coordination, and event operations—so it’s reliable and thoughtful across regions. - Define how we measure impact: operational standards, data hygiene, reporting cadences, and insights that turn community activity into decisions. - Increase scale and effectiveness through integrations, automations, and AI-enabled workflows that reduce manual overhead and let program teams focus on relationships and builder value. SKILLS YOU'LL NEED TO BRING: - Deep Notion expertise: you can design scalable databases, workflows, automations, and operational systems that hold up as the program grows. - Systems fluency across modern community + ops tooling (e.g., Slack, Luma, Zapier, SwagUp, Tremendous, Discord, Hex) and good judgment about when to simplify vs. add tooling. - Strong ownership and a bias toward shipping: you proactively spot gaps, build from scratch, and iterate toward clearer, more durable systems. - High operational judgment and attention to detail: you can run complex workflows, maintain quality, and make process improvements stick. - Practical AI fluency: you use Notion AI (and AI-enabled workflows) to streamline work, improve support, and raise the team’s leverage. - You’ve supported member-facing programs or ecosystems where relationships, responsiveness, and experience quality deeply matter. - Y