Senior People Partner

3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people. Enter Sona: the next generation of AI-native, frontline workforce management. We've built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams. In 4 years, we've already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 140+, and secured over $50M in funding from notable VC's, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo). It's a hugely exciting time to be joining the team as we're still small enough that you'll have a significant impact on the company's growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place. More on working at Sona here. ABOUT THE ROLE We're hiring a Senior People Partner to own the day-to-day of our People function as Sona scales through its next phase of growth. Reporting to the Chief of Staff & VP of People (single person, dual role!), this is a role for someone who wants to do excellent business partnering and execution work: from partnering with senior leaders on the people decisions that matter through to building and improving the processes that help a 150+ person, globally distributed team do their best work. Day to day, that means being the go-to partner for managers navigating performance conversations, probation, and difficult people decisions. It also means driving forward projects like performance management, learning and development, and the systems that support a high-performance culture, executing the strategy while the VP of People holds the overall direction. This isn't a role where you'll inherit a fully formed function and keep it running. Much of what you'll be responsible for needs to be built from scratch or improved. If you're energised by that kind of ambiguity, and comfortable operating in a fast-moving environment where priorities shift and the org evolves quickly, this will be a great fit. For the right person who comes in and excels, there's a clear path to Head of People. RESPONSIBILITIES - Own the day-to-day of the People function, acting as a key business partner across the business - Partner with managers and leaders on performance management, probation, employee relations, and people decisions - Drive People projects - including performance management frameworks, L&D, and culture initiatives - from design through to delivery - Help ensure our operational processes are documented, AI-first and scalable - Work closely with the VP of People to execute the People strategy as Sona scales past 150 headcount and into new international markets REQUIREMENTS - You're a People generalist who's comfortable spanning business partnering, ops, and project delivery - You've worked in a startup or scaleup environment (ideally post-Series A) and are used to building things from scratch, not just running established processes - You bring a commercial mindset - you understand business strategy and organisational priorities, and you frame People decisions in terms of what's right for the business - You've personally handled performance management, probation, and difficult people situations - not just designed policy around them - You're self-sufficient - you can manage senior stakeholders, navigate ambiguity, and make judgment calls without constant input - You communicate clearly and directly, adapting your style across different audiences and levels of seniority - Bonus: experience scaling a People function