Customer Reliability Engineer

OVERVIEW Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Reliability Engineer (CRE) to help ensure we have a pro-active and partnership-driven approach towards reliability, performance and customer satisfaction for our largest and most strategically important customers. At Supabase, CRE’s are responsible for the entire customer journey, working closely with our most valuable users to: 1. Apply SRE principles to Customer Success - enabling customers and team members to monitor and proactively assist our most important customers. 2. Detect issues commonly occurring in the platform, either underlying or immediate, and work with teams to ensure their priority is recognised. 3. Proactively find improvements in the platform and methods of implementation that can unblock them 4. Work with customers to utilise features that might not be in the platform, or on the roadmap. 5. Work on escalations and longer-running, more complex technical cases that come from Support Engineers and Customer Solution Architects. Successful CREs can be embedded with different teams, earning trust by advocating for features that unblock customers and/or internal teams. You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility: ENGINEERING - Working with Engineering and Infrastructure Teams to deliver features. This can include: - Features that might not be on the immediate roadmap but significant benefit has been shown to strategic customers. - Assisting with the delivery of significant features, both internally and externally, through testing, documenting and following the release process. - Advising teams as they plan and implement functionality; using your expertise to guide the optimal implementation and help to surface the “cost” of implementing. - Help internal teams prioritise based on feedback from the Success team; through championing newer requests and getting bigger projects over the line. CUSTOMER SUCCESS - Assist those using the Supabase platform with complex and/or long-running issues; providing guidance, best practice and your knowledge to ensure the best outcomes for the customer. - Enable the broader Support and Success teams internally, ensuring documentation and examples are passed on and visibility of your work is maximised. - Deliver on synchronous and asynchronous engagements with Supabase customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence. - Serve as an internal champion for the platform and how customers use it. Work closely within Success, as well as with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers. PREFERRED EXPERIENCE - 6+ years of relevant work experience in Database Engineering, Infrastructure Engineering, Solution Architecture or similar. - Strong background with relational database management systems such as PostgreSQL or MySQL. - Background in web application development, with familiarity in Python, Typescript and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js. - Very strong communication skills, particularly of technical concepts. CRE’s at Supabase spend a significant amount of time translating business needs to technical outcomes, and technical concepts to organizational impact. - Clear, concise communication that is regular, tone-aware (i.e. technical for technical audiences) and thorough is our North Star - Experience with project management, business analysis and revenue operations tools. We use HubSpot, BigQuery etc., and familiarity w