Partner Experience Specialist (US + LATAM)

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is looking for a Partner Experience Specialist to join our newly formed Partner Experience Team . This role is a critical "first mile" of the Verkada reseller partner journey. Sitting within the Sales Strategy and Operations (SOPS) organization, this is a centralized team that evaluates Verkada’s reseller partner applications and delivers a quality and consistent onboarding experience for our partners in the Americas region. As a Partner Experience Specialist, you will be the primary point of contact during a partner’s critical first 6-12 months, ensuring they are strategically aligned with Verkada’s sales motion and technically enabled to delight our customers. This role is built for a relationship-driven professional who excels at influence, data-backed decision-making, and high-impact communication. What You'll Do Be Verkada’s point of contact for prospective reseller partners Respond to inquiries regarding becoming a Verkada partner Hold regular batch info sessions Identify best-fit partnership opportunities for Verkada through inbound applications Qualify partner applications and validate responses Evaluate and decide on partner applications, in collaboration with our sales and channel leaders Complete partner documentation requirements Develop and conduct foundational partner enablement sessions Co-develop the curriculum to set-up new partners for success Build assets to effectively enable our new partners Conduct enablement sessions Enforce partnership agreements Keep partners accountable to their commitments to the partnership Coach, unblock and support new partners Address Partner Questions, especially for our long tail of partnerships What You Bring Relationship-Driven: You build trust quickly and can influence partner behavior without direct authority. Engaging Communicator: You are a personable leader who excels at teaching processes and running high-energy training sessions. Sales-Aligned: You understand the pressure and pace of a high-growth sales environment and can speak the language of our Channel Managers and Sales leaders. Analytical Mindset: You are detail-oriented and can spot a high-quality partner versus a "resource drain" based on data and inbound profiles. Bachelor’s degree. 1–3 years of experience preferred, either in Channel Enablement, Sales Ops, Customer Success, or a high-velocity Sales/Account Management role. Proven ability to present to groups and lead training sessions (virtual or in-person). Experience working with CRM workflows (preferably Salesforce) You bring a strong sense of urgency to your work and take personal ownership of outcomes, consistently finding creative solutions in undefined territory. Native or fluent in Spanish. Must be willing and able to work onsite five days per week in San Mateo, CA. US Employee Benefits Verkada is committed to fostering a