Senior Trading System Support Engineer

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. Responsibilities Be part of a trading systems engineering team, dedicated to building out the core trading platforms. Work closely with cross functional teams to improve the system reliability, scalability and security. Engage in and improve the quality supporting the platform. Build and manage systems, infrastructure and applications through automation. Provide operational support to internal teams working on the platform. Work on improvements to bring in high efficiency, reduce latency, deploy systems faster. Practice sustainable incident response and blameless postmortems. Together with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents. Implement and maintain rigorous security best practices across all infrastructure, with a focus on minimizing attack surface and ensuring data integrity. Monitor system health and performance with a keen eye for identifying and resolving issues before they affect trading activity. Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems). Proactive approach to problem analysis and resolution of production incidents. Manage Issue tracking and prioritisation of day to day production incidents. Manage platform trading support initiatives (e.g. platform monitoring, reporting, release automation). Minimum Qualification Bachelors with 5+ years of working experience as Site Reliability Engineering (SRE) / Devops Engineer Strong knowledge of Linux system internals (kernels, memory management, file systems & network I/O optimization) as well as bash scripting. Minimum 5+ years experience in a Front Office Trading Floor or related application support experience. Need to be available to work in US (Night) Shift Good product knowledge in financial instruments including experience in managing front to back trading lifecycle and familiar with order life cycle (Equities, FX, Crypto etc). Experience with electronic trading platforms and OMS/EMS systems. Knowledge of ITIL practices including Incident, Problem and Change management. Experience with system monitoring platforms. Proven expertise optimizing systems for lowest latency performance and productionizing trading systems, from initial concept to full deployment, including on-prem and colocation. Strong working knowledge of network communications fundamentals TCP/IP and UDP Knowledge of FIX protocol, as well as familiarity with low latency multicast with Aeron. Strong skills around observability, debugging and performance tuning, with a willingness to dive-deep to determine the root cause, Effective communicator, with the ability to explain root causes in plain language, then outline plans and recommendations to remediate and ultimately to execute plans that systematically resolve issues. Demonstrated ability to build tools that enable rapid operational triage; leveraging logs, performance telemetry metrics and traces to make Grafana dashboards (or similar) Strong experience deploying and managing Cloud infrastructure with providers like AWS, Azure and/or GCP (accounts, profiles, IAM roles, Policies, service classes, instance types, etc.) Strong experience adapting workloads to use Cloud Native technologies, like kubernetes an