Automation Service Engineering Associate I/II, Oncology

A Rare Opportunity to Shape the Future of Genomics Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today. Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments. If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong. We are looking for Automation Service Engineering Associates I/II to join our growing Service Engineering team in support of clinical patient testing in one of our CLIA labs. The Automation Service Engineering Associate I/II will be responsible for delivering primary service response to laboratory operations at the Billion To One - Menlo Park (Oncology) location. The selected candidate will be part of a team responsible for troubleshooting, repair, and maintenance of laboratory equipment. The ideal candidate for this position is skilled in providing excellent customer service, troubleshooting errors with laboratory automation equipment, and maintaining detailed records of issues and resolutions. The role is an onsite position. Shift Hours: Tuesday-Saturday or Sunday-Thursday, 2:30pm-11pm (+30% PM Shift Differential) Responsibilities: Work in a team responsible for service, support, and troubleshooting of automated processes and instrumentation Execute or coordinate routine maintenance of laboratory equipment Perform Installation, Operational, and Performance Qualification on equipment Troubleshoot and triage equipment issues and involve vendors as required Draft documentation related to equipment operation and maintenance as needed Suggest process improvements and design a plan to execute them Maintain organized equipment parts inventory and comprehensive equipment records Execute special projects as assigned Qualifications: BS degree in a scientific discipline Associate II: 1+ years of experience servicing Liquid Handlers, or 2+ years experience in a technical service role Familiarity with the basics of a coding language and flow control logic Understanding of clinical laboratory assays and their applications Ability to identify, analyze and solve problems with minimal direction Strong willingness to learn in a complex laboratory environment Strong attention to detail and accuracy Excellent documentation skills with working knowledge of Good Document Practices (GDP) Strong communication skills (verbal and written) Nice-to-Haves: Experience with troubleshooting liquid handler scripts is desirable Programming and coding experience Experience working in a CLIA regulated environment Experience developing training programs and performing knowledge transfer Ability to effectively work in a team environment and build strong working relationships High degree of initiative and self-motivation Benefits And Perks: Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients Open, transparent culture that includes weekly Town Hall meetings The ability to indirectly or directly change the lives of hundreds of thousands patients Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80% Extremely generous Family Bonding Leave for eligible