Partner Success Manager (m/f/d)

ABOUT US Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability. We serve two primary customer segments: - Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines. - Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions. Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments. Learn more at http://www.getpliant.com/www.getpliant.com http://www.getpliant.com ABOUT THE ROLE We are currently looking for a Partner Success Manager (m/f/d) to join our team. WHAT YOU WILL DO - Own the success of a portfolio of strategic partners serving as their primary point of contact, building deep relationships, and making their growth your mission - Drive partner performance through structured QBRs, regular strategic check-ins, and data-driven KPI frameworks that turn collaboration into measurable results - Develop a thorough understanding of each partner's business model, goals, challenges and expectations, and translate that knowledge into tailored strategies that accelerate their success - Identify and pursue upsell and expansion opportunities within your partner portfolio, initiating new projects, and handing them off to or coordinating with the relevant stakeholders - Make high-impact decisions in partnership with your counterparts, bringing the right internal experts (Product, Legal, Compliance, Tech) to the table at the right moment - Build institutional knowledge across your partner accounts so you can navigate complex conversations independently and scale what works across the portfolio - Champion your partners internally, acting as their voice within Pliant to influence roadmap priorities, process improvements, and go-to-market decisions WHAT YOU WILL BRING - 3+ years of experience in Partner Success, Account Management, or Strategic Partnerships — ideally within fintech or a similarly complex B2B ecosystem - A proven track record of managing senior stakeholder relationships, including C-level, across diverse partner business models - Deep familiarity with partnership and embedded finance ecosystems — you understand how banks, fintechs, and SaaS players think and what drives their decisions - Exceptional communication and relationship-building skills — you can build trust quickly, navigate difficult conversations, and inspire confidence at every level - A strategic mindset paired with operational discipline — you know how to run a structured account review and turn insights into action - Fluency in English and German; an additional European language is a strong plus - Based in Berlin or Munich, comfortable with a hybrid working model WHAT WE OFFER - The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence - Attractive remuneration - Your choice of preferred OS, Windows or Mac - Flat hierarchy and transparent communication in a relaxed, professional atmosphere - Opportunity to develop your talent in a dynamic team with ambitious goals - Flexibility and possibility to work remotely - Monthly mobility benefit - Wellhub Membership - Company card with a monthly allowance for lunches, coffee, etc. with co-workers At Pliant, we believe diversity and inclusion are essential to building not only an innovative produ