IT Support / TechOps Specialist (m/f/d)

ABOUT US Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability. We serve two primary customer segments: - Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines. - Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions. Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments. Learn more at http://www.getpliant.com/www.getpliant.com http://www.getpliant.com We’re now looking for an IT Support / TechOps Specialist (m/f/d) to join our team. This is a hybrid role based in Berlin. WHAT YOU’LL DO - Provide day-to-day IT support to colleagues, ensuring tools and systems enable efficient and reliable work - Troubleshoot and resolve issues with user workstations across macOS and Windows environments (Linux experience is a plus) - Support and administer a range of SaaS tools used across the company - Own IT-related onboarding and offboarding processes for employees, including access provisioning and device setup - Procure, configure, and manage hardware and software assets - Maintain accurate asset inventory and IT documentation - Enable colleagues by teaching best practices for internal tools and workflows - Ensure company systems are secure and up to date (endpoint security, antivirus, patches, basic networking) - Support and help manage the use of AI-powered tools across the company, including access management, security considerations, and user enablement - Proactively identify repetitive tasks and improve or automate IT and TechOps workflows WHAT YOU’LL BRING - Strong motivation to help others and take ownership of IT topics end to end - Enjoyment in supporting colleagues and solving practical, day-to-day technical problems - Hands-on experience in IT support, TechOps, or a similar role - Practical experience with common IT service management activities (e.g. incident handling, onboarding/offboarding, access management) - Strong experience administering and troubleshooting macOS and Windows systems, including regular use of the command line and scripting to automate tasks and resolve issues. - Ability to support and deliver internal projects, including building internal tools or lightweight web interfaces. - Good working knowledge of hardware, networking, and endpoint management - Experience managing IT assets, inventories, and documentation - A process-oriented mindset with a focus on reducing manual work through automation - Ability to work independently in a remote or hybrid environment - Fluent English (additional EU languages are a plus) NICE TO HAVE - Experience administering tools such as Google Workspace, Slack, Atlassian (Jira, Confluence), or similar platforms - Familiarity with identity and access management and mobile device management tools - Exposure to AI tools in a workplace setting (e.g. copilots, internal assistants, automation tools) - Interest in security standards and certification processes (e.g. ISO 27001) - Basic experience with infrastructure-as-code tools such as Terraform - Experience setting up and supporting conference room or hybrid meeting equipment WHAT WE OFFER - The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence - Attractive remuneration - Your choice of preferr