Product Specialist Integration

Product Specialist (Integration) — Barcelona About the team Our Product Specialist team sits at the heart of SumUp's Ecosystem — acting as the critical link between the merchants using our products and the engineers and product managers building them. We handle integration support, diagnose complex technical issues, and make sure the feedback that matters actually reaches the people who can act on it. This role exists because our team is growing and the work is expanding. We're bringing in someone who can take ownership of integration-related support from day one, help us scale our early-stage products, and grow into a more senior specialist over time. If you're technically sharp, enjoy working across teams, and want a role where your work directly shapes how products improve — this one's for you. What you'll do Handle integration-related support requests (APIs, SDKs, plug-ins, cloud solutions) and reproduce issues through structured testing Identify recurring patterns and document them clearly — with reproduction steps, supporting evidence, and relevant context — before escalating to the right team Act as a connector between merchant-facing teams and our Engineering and Product teams, translating real-world issues into actionable insights Maintain and improve documentation, knowledge base articles, and escalation processes so the whole team benefits from what you learn Support the onboarding and technical rollout of early-stage products, including upskilling our Customer Support teams to handle common queries independently You'll be great for this role if… Strong hands-on experience with APIs and integration workflows, whether through a degree, internship, or professional experience Comfortable troubleshooting across software, hardware, and peripheral integrations, and able to explain findings clearly to both technical and non-technical audiences Experience working with cross-functional tools such as CRM platforms, ticketing systems, or data dashboards Ability to stay organised and deliver quality work even when processes are still being defined or priorities shift A natural curiosity for how products work and a drive to see problems through to resolution, without waiting to be told what to do next Why you should join SumUp 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 🏖 Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days 🥗 Subsidised restaurant tickets (Edenred) and office breakfast on Mondays 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and f...