People Partner - Merchant Care

People Partner – Merchant Care 📍 Barcelona | Office-first About SumUp We believe in the everyday hero — those who have the courage to follow their passion and the strength and determination to realise their dreams. Small business owners are at the heart of all we do, so we’re creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a ‘team-first’ attitude, our diverse teams across Europe, South America, and the United States work together to ensure that small business owners can be successful doing what they love. 🌟 Team Description As part of our Global Operations organization, the Merchant Care team is the voice and heartbeat of SumUp — the first line of human connection for millions of merchants around the world. Every conversation helps shape how our customers experience SumUp, and our mission is to make every interaction meaningful, supportive, and empowering. You’ll join our People team in Barcelona , where you’ll act as a strategic partner and trusted advisor to leaders and teams within Merchant Care. Your work will directly influence how our people grow, engage, and thrive in a high-impact environment. By blending hands-on people support with long-term strategy, you’ll help create a culture that celebrates feedback, learning, and performance — all while strengthening our presence as a key operational hub in Europe. 🎥 Discover our Barcelona office 🚀 What You’ll Do Partner with Merchant Care leadership to guide and coach on engagement, performance, and team development. Provide expertise in EU labour law and employee relations, ensuring fair and transparent processes. Drive people initiatives that strengthen culture, recognition, and feedback across high-volume teams. Support the leadership team in defining optimal team structures and performance management practices. Work with Works Council members in Barcelona and Berlin to align on people processes. Identify and address talent and culture challenges with data-driven insights and empathy. Collaborate cross-functionally with People Ops, Talent, and L&D to improve systems and practices. 💡 You’ll Be Great for This Role If You Have 4+ years of experience as a People Partner or in a similar HRBP role. Bring strong knowledge of employment law and performance management practices across Europe. Have experience working with operations or contact centre teams . Demonstrate excellent coaching , prioritisation , and communication skills — you’re direct, transparent, and approachable. Are analytical, curious, and resilient — able to navigate ambiguity with confidence. Thrive in a collaborative, fast-moving environment where no two days are the same. (Nice to have) Experience with Spanish labour law and change management initiatives. (Nice to have) Experience with CSM teams would be a plus! 💙 Why You Should Join SumUp – Barcelona 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup. 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced. 🏖 Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days. 🥗 Restaurant tickets (Edenred). 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education. 🌴 Break4me: 1-month sabbatical after 3 years of service. 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team. At SumUp, we’re on a mission to empower small businesses around the world with simple, affordable tools to help them start, run, and grow. More than 4 million merchants across 36 markets trust us as their financial partner — and we’re just getting started. We’re a global team of 3,000+ people from over 90 nationalit...