Manager, Revenue Operations

WHAT WE'RE DOING At Synctera, we’re powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. We help banks increase deposits and non-interest income by expanding their footprint through FinTech and embedded finance partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable solution. We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on! WHAT WE’RE LOOKING FOR We’re looking for a hands-on Revenue Operations Manager to join our Sales team and own the operational side of deal execution, bringing a deep understanding of the FinTech and payments industry along with strong quantitative skills to support deal pricing accuracy. This person will manage CRM systems, funnel conversion processes, and data hygiene that support go-to-market execution, including ownership of pricing terms for external proposals. They will also work closely with Finance and Accounting to ensure billing is set up correctly and downstream reporting stays clean and reliable. The ideal candidate is organized, detail-oriented, proactive, and comfortable working with numbers, with experience improving processes, maintaining core sales systems, and bringing structure to critical operational workflows. While this role partners closely with Finance, it sits within Sales and is responsible for pricing operations and system accuracy, while also supporting quarterly forecasting in partnership with our Customer Success team. WHAT YOU'LL DO - Work closely with the Sales, Customer Success, and Finance teams on a daily basis - Own the day-to-day administration and optimization of the sales tech stack and CRM, ensuring systems are accurate, efficient, and well-maintained - Own and maintain pricing sheets for customer deals, ensuring final approved pricing is accurate, documented, and up to date - Enter and maintain final deal pricing in Synctera’s systems and console so billing can be set up and invoiced accurately - Maintain the paper trail and approval history for pricing decisions, serving as the single point of ownership and source of truth for final numbers - Partner closely with Sales, Finance, and Accounting to support revenue-driving initiatives through accurate pricing operations, billing setup, and clean downstream reporting - Own the operational workflow that moves approved deal pricing through documentation, system setup, and billing handoff, ensuring a clear record of final numbers - Maintain strong CRM hygiene and work closely with the Sales team to close data gaps, keep records current, and reinforce consistent process adoption - Build and deliver operational reporting, dashboards, and data pulls that support the Sales team and provide accurate underlying data for forecasting and revenue decision-making - Monitor pipeline health, pricing, and sales activity data to identify trends, improve data quality, and support better decision-making - Support sales planning and execution by preparing materials, dashboards, and content for team meetings, reviews, and operating cadences - Evaluate and help implement new tools and workflow improvements that increase sales efficiency, visibility, and process consistency - Document and refine sales processes so the organization can scale more effectively WHAT YOU'LL BRING - 5+ years of experience in sales operations, revenue operations, or deal/pricing operations - Experience managing CRM and sales systems, with s