Director, People Operations (International)

Who we are Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform. We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems. By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform. Capacity has raised over $100 millio n dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine. Why this job is exciting The role: We are seeking a highly experienced and motivated Director of People Operations to lead our international HR function across the United Kingdom, Switzerland, Spain and Latin America — with accountability for supporting continued global expansion. As a passionate HR leader, you bring a deep understanding of multi-national HR strategy and employment law, a genuine heart for culture, and the operational discipline to drive every step of the employee journey from talent acquisition through offboarding. Reporting to the Senior Director of People Operations, you will elevate the international HR function to the next level of excellence while building repeatable, scalable processes that support a growing global organization. Responsibilities: In this role, you will be responsible for the following: Leadership & International People Strategy This role is both strategic and hands-on; the expectation is that the successful candidate will be actively involved in day-to-day HR operations across all regions, with particular depth of ownership in Switzerland. Execute international people strategy in full alignment with the company’s goals, mission, vision, and values. Lead and directly manage all HR operations across the United Kingdom, Switzerland (including day-to-day operations), Spain and Latin America, working closely with in-country People Ops and Administration teams as well as external providers. Serve as the primary HR point of contact for new country and regional expansions as the organization grows globally, partnering with Legal and Finance to evaluate entry strategies for new markets. Build and maintain relationships with local employment counsel across all active regions. International People Operations Team & Office Management Directly manage the international People Operations team (currently 1 direct report) through mentoring, coaching, and ongoing feedback to drive professional growth and to ensure effective operation across all regions. Set clear objectives, conduct regular one-to-ones and performance reviews, and build structured development plans for each member of the international People Operations team, fostering a culture of accountability, growth, and continuous improvement. Directly manage the Administrative/Office Manager based in Switzerland, providing guidance on office operations, vendor relationships, and local administrative matters, and ensuring their work is well-integrated with the broader People Operations function. Oversee the Switzerland office operations in partnership with the local Administrative/Office Manager, ensuring the Zurich/Geneva workspace operates smoothly and in compliance with Swiss workplace standards, including health and safety obligations, facilities management, and vendor coordination. Talent Acquisition & Onboarding Partner with hiring managers to define roles, source candidates, and streamline interview processes across international regions. Oversee a seamless new hire process and integration experience for all international team membe