Store Manager, Venice Beach

ABOUT AWAY We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone. JOIN THE CREW We are hiring a Store Manager to lead our Los Angeles, Venice Beach team. Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores around the world. We build connections with our customers through comprehensive product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community. This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure. To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays. Should you need a scheduling accommodation, please let your interviewer know. WHAT YOU’LL DO AS THE STORE MANAGER - You'll ensure your team is delivering best-in-class, exceptional customer service to every person, every time - You’ll embody our brand standards and core values by setting ambitious expectations, prioritizing accordingly, and taking accountability for your results - You'll take proactive ownership of all store operations to make sure the store hits financial objectives and remains compliant with all operational expectations - You’ll work cross-functionally with CX and HQ partners to ensure the store upholds expectations of operational excellence - You’ll drive brand awareness by supporting and executing impactful community events and partnerships in partnership with HQ - You’ll use company tools and tactics to analyze opportunities, strategize, and implement action plans to drive the business to success - You’ll ensure your team meets individual KPI expectations and sales goals by providing metrics, KPIs, and continuous feedback and coaching - You’ll develop your team by welcoming new perspectives and ways of working/thinking, promoting a culture of learning and feedback, and communicating often and openly - You’ll inspire and align people around a path to achieve our vision - You’ll lead inventory cycle counts in partnership with inventory control, and will manage loss prevention - You’ll dedicate time for feedback with each of your direct reports at least once per month - You’ll lead weekly leadership meetings to align, share strategy, and implement long-term solutions for business opportunities - You’ll assess talent needs and proactively recruit, hire, and maintain headcount WHO YOU ARE - You have extensive elevated customer service and managerial experience, preferably at a scaling company within the retail industry - You’re a proven leader who uses business acumen to connect the day-to-day work to effectively drive results - You have precise attention to detail and an entrepreneurial mindset - You’re an excellent communicator, collaborator, and teammate - You’re a team player that is comfortable getting their hands dirty - You have experience managing a team, including recruiting, hiring, and retaining - You have experience fostering learning, developing people, and aligning teams around a path to achieve the company’s vision - You’re reliable, effective, and take accountability for the success of your business - You’re solution oriented; you are resourceful with commitment to following through - Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift - Ability to stand/be on feet for extended periods of time throughout the duration of a work shift - Ability to bend, squat, twist, an