Senior Manager, Product Operations

About Fora Fora is the modern travel agency , empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career , whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal. Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City . In 2025, we announced our $60 million Series B and C investment rounds , led by Thrive Capital and Insight Partners , with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work. We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel. About The Role We’re seeking a Senior Manager, Product Operations to drive the next evolution of our Product Ops organization. This highly visible role will serve as a force multiplier across Product, Support, Engineering, and BizOps—owning the strategy and execution of operational systems that ensure our customer experience and internal processes scale efficiently. You’ll be responsible for orchestrating launch readiness, maturing our systems of record (like Intercom and Confluence), embedding AI tooling into workflows, and building repeatable processes that support a 24/7 global operation. This is a net-new role reporting to the Director of Product Operations & Support and offers significant ownership and career growth potential. Key Responsibilities Lead operational planning and governance across product and support functions to improve efficiency and reduce escalations Own and scale systems and processes (Intercom, SOP lifecycle, content integrations) that power advisor and internal workflows Drive end-to-end readiness for new product launches in collaboration with Product, Engineering, and Support Embed AI and automation tools into operational workflows and measure impact Design cross-functional programs and frameworks that mature operational rigor and transparency Analyze data to develop dashboards, define KPIs, and surface insights that inform decision-making Identify quick wins and long-term improvements across support and product systems Collaborate closely with stakeholders across Product, Engineering, Support, Advisor Experience, and BizOps to align on goals and execution Serve as a strategic partner to leadership and a coach to junior team members as the team scales Requirements 5–8+ years in Product Operations, Technical Operations, Business Operations or a similar role at a high-growth tech company Proven ability to design and implement operational systems and cross-functional programs from the ground up Experience managing or working with support tooling like Intercom, Zendesk, or similar platforms Familiarity with AI tools, automation systems, or operationalizing ML outputs Strong analytical skills; able to build dashboards, measure KPIs, and use data to drive improvements Demonstrated ownership of product readiness and launch orchestration Excellent documentation and cross-functional communication skills Experience with tools like Jira, Confluence, and other project/content management systems High ownership mentality with a proactive, structure