(Sales Associate, Part-Time) Editor, DC

Overview We are a people-powered ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World. Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time. As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores. Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations. You will assist with coverage and will be equipped to work in both environments, front and back of the house. Having a holistic understanding of the customer journey, from start to finish, will strengthen our team’s abilities when assisting customers with any and all inquiries - with leadership guidance and support as needed. Performance expectations include but are not limited to the following: Customer Experience Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do. Model and coach Glossier’s customer experience principles, as defined by Glossier’s Selling Ceremony, ensuring consistently memorable and inspiring experiences that begin in-store and continue post-store visit.. Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care. Following the principles of Glossier’s Selling Ceremony, lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building, with all customers. Lead meaningful customer interactions with a hospitality mindset during in-store events such as master classes, promotional activations, and other in-store initiatives as communicated by store leadership. Focus on mastering selling behaviors in the pursuit of meeting and exceeding business objectives, with careful attention to key performance indicators (e.g., AOV, UPT, etc.). Develop and nurture relationships with new and repeat customers, frequently engaging them pre and post visits to share details on communication on promotional events, follow-up on purchases, or just checking in!) by way of consistent and thoughtful clienteling efforts. Master all of our customer service expectations, following our training fundamentals, becoming an