Infrastructure Engineer (Senior/Staff Level)

💡 MISSION The US healthcare system is complex, error-prone, and financially draining. Medical bills and insurance coverage shouldn’t be this hard to navigate. At Granted, we’re building the one solution every American can turn to for help. Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand—saving people time, money, and stress. Our goal is simple: to be the #1 platform that empowers all Americans to take charge of their healthcare. 🩺 ABOUT US Founded by a former Oscar Health leader, we’re a seed-stage company with $17M in funding. We’re lucky to be backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more. We are well-funded for the next few years. Location: While parts of our engineering team operate remotely elsewhere in the US, we strongly encourage New York–based applicants who are excited to engage in a more in-person hybrid dynamic. Local employees typically work from our Chelsea office Monday through Thursday, with Fridays working from home. 🔎 ABOUT THE ROLE - AI Integration: Accelerate developers and internal operations by exposing or configuring API and MCP access to our infrastructure, while keeping costs and security under control. - Developer Experience: Enhance our TypeScript monorepo performance, optimize Nx build system, migrate from CommonJS to ESM, and improve our Docker-based DevContainers - CI/CD Operations: Improve GitHub Actions workflows, implement faster CI runners, enhance caching strategies, and manage multi-environment deployments (dev/prod) using Pulumi - Infrastructure Management: Maintain AWS infrastructure including ECS, Aurora RDS (Gel), VPC networking, and monitoring stack (OpenTelemetry, Honeycomb, Sentry → but soon datadog), and AWS access provisioning - MDM & Security & Compliance: Support HIPAA compliance initiatives including RBAC implementation, encryption standards, and security monitoring with GuardDuty/CloudTrail. Set up stricter standards for MDM https://jumpcloud.com/professional-services/customer-success-manager-csm. - Monitoring & Observability: Optimize our observability stack across web and mobile platforms, assist with on-call load reduction, and enhance performance monitoring - Access Policy: Implement and maintain role-based access controls, manage admin privileges in internal systems, and coordinate with user management systems. 👩‍💻 WE'LL BE MOST EXCITED IF YOU - Bring 5–10+ years of experience in infrastructure, or platform engineering, with a strong understanding of SOC2 and security compliance requirements - and the ability to build and automate through code, not just configure systems. - Are mission-driven and passionate about solving meaningful problems with real-world impact. - Are expert in SaaS administration, MDM solutions, and IT security best practices - Thrive in ambiguity, demonstrating autonomy and adaptability in a fast-paced environment. - Think big-picture, designing pragmatic solutions for complex technical challenges. - Communicate clearly and effectively, both verbally and in writing. 📢 You don't need to check every single box—if you're passionate, driven, and excited about the impact AI can make on the healthcare system, we'd love to hear from you! 📩 🦸 WORKING WITH US Granted is headquartered in New York. Our team is split evenly between our Chelsea office & the rest of the US. We marry the best of in-office culture with the best of a remote-first company. We’re a team of passionate individuals who show up every day to do the best work of their lives following these principles: - Move with Urgency and Focus: Prioritize what matters and find the shortcuts. - Own the Outcome: Take initiative and see it through until the end. - Commit to Your Craft: Excellence is the standard. Care about the details. - Play to Win: If we win, Americans win, so we work hard and do what it takes fo...