Project Manager, Client Implementation & Onboarding

Description Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience. Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences. We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you. The Role: We're looking for an experienced Project Manager to lead client implementations and serve as the primary point of contact for a portfolio of clients through go-live. This person will own end-to-end onboarding for new clients, drive cross-functional execution, and act as a product and configuration expert who can speak credibly to both prospects and clients in flight. This role is a great fit for someone who has run client implementations before, knows how to balance multiple accounts, and is excited to go deep on a complex enterprise product. You'll be part project manager, part implementation lead, and part solutions partner, working closely with sales, product, engineering, and account management to make sure clients launch successfully and are set up for a smooth handoff post go-live. Key Responsibilities: Implementation & project management - Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live - Build and maintain detailed project plans, status trackers, and documentation across all active accounts - Run client meetings and internal syncs, capture decisions and action items, and drive follow-through - Coordinate cross-functional execution across engineering, product, and customer success, unblocking issues and escalating where needed - Surface risks, blockers, and timeline shifts early and clearly to clients and internal leadership - Compile status reports for clients and internal stakeholders on a regular cadence - Keep project management tools (Linear, Notion, etc.) accurate and current as the source of truth for your accounts Client ownership through go-live - Serve as the primary point of contact for a subset of clients during implementation, owning the relationship from kickoff through launch - Build trust with client stakeholders by understanding their business, anticipating needs, and proactively driving outcomes - Manage client requests and questions directly during implementation, partnering with internal teams when deeper technical or product input is needed - Translate client feedback and feature requests into well-documented requirements for product and engineering - Lead a clean handoff to the account management team post go-live, ensuring all relevant context, configurations, open items, and client nuances are documented and transferred Configuration & product expertise - Become a deep expert in Jump's platform configuration and admin tooling, capable of independently scoping and validating client setups - Configure client environments and review configurations done by others to ensure quality and consistency - Serve as an internal resource on what the product can and can't do, and how to get the most out of it for different client use cases Process & team - Identify and lead improvements to implementation playbooks, templates, and tooling - Use AI tools to streamline routine work like meeting summaries, status updates, and documentation What You'll Bring - 4+ years of experience in implementation, p