Logistics Specialist, Retail Operations

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. This is a hybrid position based in San Francisco requiring 3 days per week in the office. We are seeking a detail-oriented and proactive Logistics Specialist, Retail Operations to support our Retail Logistics team across the U.S., Canada, and LATAM. This role will primarily focus on retail execution while supporting broader omni-channel logistics and order management initiatives as needed. This individual will help manage the full retail lifecycle — from purchase order management through routing, distribution, compliance, delivery performance, chargeback mitigation, and returns. They will also own KPI tracking and performance improvement for assigned retailer partners. The ideal candidate thrives in fast-paced retail environments, takes strong ownership, and approaches logistics with a systems- and AI-first mindset. Key Responsibilities Retail Operations Execution Support end-to-end retail purchase order management across ERP and retailer portals. Ensure compliance with routing guides, labeling, ASN/EDI, and ship window requirements. Partner with 3PL and transportation providers to execute shipments On-Time, In-Full (OTIF). Monitor retailer scorecards, manage chargebacks and disputes, and drive corrective actions. Manage retail returns and ensure accurate inventory reconciliation. Inventory & Order Management Support Maintain inventory visibility across distribution centers to support retail demand. Create and manage transfer orders between manufacturers and 3PLs. Support omni-channel order management and cross-channel inventory alignment as needed. KPI Ownership & Continuous Improvement Own performance tracking for assigned retailer partners (OTIF, fill rate, compliance, deductions, cycle time). Build and maintain reporting dashboards to drive visibility and accountability. Identify root causes of service or cost issues and implement corrective actions. Lead initiatives to automate manual processes and improve scalability and accuracy. Take a systems- and AI-first approach to optimizing retail logistics operations. Qualifications 5+ years of experience in retail logistics, wholesale operations, or omni-channel supply chain. Experience supporting large national retailers (e.g., Amazon, Target, Walmart, Best Buy or similar) and working within retailer portals. Strong understanding of retail compliance requirements, OTIF metrics, routing, ASN/EDI, and chargeback management. Proven ability to automate processes and drive measurable improvements in cost, delivery performance, and cycle time. Proficiency with ERP/WMS systems (NetSuite preferred) and strong Excel/Google Sheets skills. Experience supporting retail operations across North America; LATAM experience a plus. Analytical, systems-oriented mindset with strong ownership and attention to detail. At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health. What we offer: Competitive salary and equity packages Health, dental, vision insurance, and mental health resources An Oura Ring of your own plus employee discounts for friends & family 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off Paid sick leave and parental leave Oura takes a market-based approach to pay, which may vary depending on