QC Supervisor

Our Mission Prose is truly custom hair and skin care made-to-order—just for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results. At the heart of Prose’s success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment. We’re a company that wants to change beauty practices, so we’re changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation and Climate Neutral, we’re proving that good business is always sustainable. With Prose, there’s nothing sacrificed to bring you great products—not trees, materials, wages, or performance. PROSE & SINGULAR IN NUMBERS - Founded in 2017, with hubs in Paris, New York, and Los Angeles - 10M+ consultations completed - 2M customers and 350K active subscribers - 21M custom products made, with 1M+ unique formulas - 350+ team members across disciplines - $600M+ in lifetime sales, with $165M+ revenue in 2024 - Profitable since 2024 Discover our Company Culture on Welcome to the Jungle here https://www.welcometothejungle.com/en/companies/prose Discover our Company Mission & Vision in video here https://www.youtube.com/watch?v=TwLYulX9wBU Position Summary Prose is searching for a QC Supervisor who will ensure all products manufactured meet Prose’s quality standards and is responsible for overseeing the team’s daily operations, ensuring productivity, and implementing company policies. The QC Supervisor will uphold quality standards by applying inspection processes throughout the full manufacturing process to ensure that specifications are being met. The schedule for this role is Monday to Friday 7 AM to 3:30 PM. Key Responsibilities - Team Leadership: Mentor and develop lab techs, providing training on GMP, documentation and data integrity. Build a culture of accountability and continuous learning - Micro Lab testing and reporting - Spearheaded microbiology lab operations, ensuring compliance with ISO, FDA guidelines and internal policies/SOP's. - Sample and test bulk bases, RMs, complexes, finished goods and all other applicable samples for micro (USP 61 & USP 62) - Maintain the micro logbooks and trackers - Clean and ensure Good Laboratory Practices - Ensure the sample information in the micro system is entered accurately - Media preparation and autoclave use, including operation, media quality checks and documentation of sterilization logs - Perform lab out-of-specification investigation and write lab reports - Perform routine environmental monitoring (air, surface, and personnel) to ensure compliance with microbiological standards - Maintain and calibrate lab equipment (e.g., incubators, autoclaves, pipettes), and ensure calibration records are up to date - Work in compliance with GMP, GLP, and internal quality systems to always ensure audit-readiness - Perform regular quality assessments on all incoming components, packaging, and labeling - Perform regular quality assessments on all incoming materials from vendors, finished products from automation and outgoing products ready for shipment - Physical and Chemical testing including the use of pH meter, viscosity meter, SpG meter and Water Quality meter to test and verify product specifications for release or for in-process testing requirements - Non-conformance and Deviation initiations in QT9 - Participation in root cause investigations and support development and follow-up CAPAs related to micro & QC failures or deviations - Reject products and materials that fail to meet quality expectations - Read SOPs, plans, and specifications to understand the requirements of products and serv