VP, Technology Operations

How you will help HealthVerity is seeking a seasoned and strategic leader to guide our Technology Operations teams in delivering scalable, secure, and cost-effective technology services across the company. Reporting to the CTO, you will define and execute an operations strategy that empowers our engineers with a modern cloud platform, gives our employees the corporate IT tools and access they need to do their best work, and brings disciplined financial governance to how we invest in technology. You will be the owner for the reliability, productivity, and cost of HealthVerity’s technology operations, with command over key vendors such as AWS, Databricks, and other cloud, data, and IT services. What you will do Lead Technology Operations Strategy: Set and execute a unified operations vision spanning cloud infrastructure and platform, corporate IT and end-user computing, and FinOps, aligned with organizational goals and financial efficiency. Translate strategy into measurable outcomes — reliability SLAs, IT service levels, and cost-efficiency targets — and report on them to executive leadership. Budget Ownership and FinOps: Command vendor budgets, including AWS, Databricks, and other cloud and IT vendors, ensuring resource allocations are cost-effective and aligned with usage and performance requirements. Stand up and lead a formal FinOps practice that brings rigor and transparency to technology spend, including unit economics, forecast accuracy, commitment-based discount strategy, tagging hygiene, and showback/chargeback. Establish processes to measure, monitor, and report progress on cost-saving initiatives. Empower Engineering Teams: Develop and implement platform services to improve developer productivity, such as Infrastructure as a Service, CI/CD pipelines, observability, and self-service tooling, enabling engineering teams to operate more autonomously and efficiently. Run Corporate IT and End-User Computing: Own the employee technology experience end-to-end: device fleet, identity and access management, SaaS administration, helpdesk, and onboarding/offboarding. Establish service-level commitments for IT support and mature ticketing, escalation, and self-service so employees get unblocked quickly. Partner with Security and Compliance to ensure corporate IT controls satisfy regulatory commitments without slowing employees down. Team Leadership and Development: Hire, mentor, and develop a high-performing, multi-discipline organization across cloud platform, corporate IT, and FinOps, fostering a culture of innovation, reliability, and proactive problem-solving. Conduct regular 1:1s, support career development, and champion team needs with executive leadership. Vendor and Technology Evaluation: Assess, select, and manage partnerships with key cloud, data platform, and IT vendors to ensure HealthVerity leverages cutting-edge tools and services at optimized costs. Continually evaluate and integrate emerging technologies and platforms to improve the operations landscape. Reliability and Scalability Enhancement: Oversee strategies to increase system reliability, resilience, and scalability, implementing best practices in cloud architecture, observability, and performance monitoring to reduce incidents and improve SLAs. Lead disaster-recovery and business-continuity planning, including regular testing and executive-level reporting on readiness. Required skill & experience 5+ years of experience in technology operations leadership, including direct ownership of large-scale AWS environments and the budgets that fund them. 5+ years of experience leading and managing hybrid or distributed teams across more than one operational discipline (e.g., cloud platform plus IT, FinOps, or SRE). Demonstrated experience in vendor management and budget optimization, particularly with AWS, Databricks, and related cloud, data, and IT providers, with measurable cost-savings outcomes. Experience running or formally partnering with a corporate IT / end-u