Manager, Clinical Lab

POSITION SUMMARY Works closely with Senior Manager to ensure company, department, and team goals are met. PRIMARY RESPONSIBILITIES Monitors workflow and ensures production goals and deadlines are met (e.g. TAT, SLA) Engages in future planning and scales employees and equipment appropriately Gathers and monitors metrics on production deadlines, efficiency, scrap waste, and error rates Monitors the quality control/assurance programs, test results, and equipment (if applicable) Uses metrics in decision-making and to drive changes across the team (e.g. cost reduction, quality improvement) Manages sufficient headcount levels to meet production goals by proactively driving the interview process and managing employee PTO and overtime when necessary. Refines current lab process through continuous improvement projects. Oversees team specific lab operation. Go-to person when senior manager is not present; go-to person for knowledge of process and product. Responsible for seamless transition of automation and test improvement/additions into production workflow Analyzes and troubleshoots lab processing errors; provides recommendations on how to proceed to lab director, scientists and statisticians as necessary Supports Supervisors in close out of NCRs. Responsible for the initiation and close out of CAPAs in a timely manner. Ensures departmental lab compliance for regulatory bodies Ensures tests are being completed according to approved procedures. Maintains an organized, safe and efficient work area for the team at all times. Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support. Handles employee issues: complaints, disciplinary actions, etc. Collaborates with Senior Manager and/or Human Resources to resolve issues. Explains (as much as possible) reasoning behind instructions/processes given/changes that are made. If necessary, explains to team why certain ideas cannot be implemented effectively. Meets regularly with Supervisors to discuss goals and progress. Responsible for performance review of direct reports and overseeing performance review of entire staff. Plans and leads team meetings. Develops high-performing employees by providing them learning opportunities, cross-training opportunities and newchallenges whenever possible. Recognizes and rewards talent through merit reviews, promotions, and recognition programs Adheres to Departmental Expectations. Manages the training program for direct reports. Notifies management of all requirements for tools, supplies, etc. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s). Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. QUALIFICATIONS BS/BA degree in Biological Sciences, related field, or equivalent A minimum of 3+ years of industry-related experience preferred Current certification in California State CLS or CGMBS license (Clinical Genetics Molecular Biologist Scientist) KNOWLEDGE, SKILLS, AND ABILITIES Exceptional multi-tasking, organizational, and communication skills. Excellent computer skills, including MS Excel. Able to be detailed oriented and can organize, prioritize. Strong problem solving skills. Independent self-starter comfortable in working in teams at all levels Experience in building and managing a high performing group of engaged and motivated employees Compensation & Total Rewards This range reflects a good-faith estimate of the base pay we reasonably expect to offer at the time of hire. Final compensation will vary based on experience, qualifications, and internal equity considerations. This position is also eligible for additional compensation and benefits through Natera’s robust To