IOP/PSC Team Lead - St. Louis, MO

***This position is based in St. Louis, MO - travel required**** An In-Office Phlebotomist Supervisor will supervise the day-to-day operations of the designated In-Office Phlebotomists in their territory and oversee Natera’s phlebotomy program locally at specified locations. An In-Office Phlebotomist Supervisor may be required to cover at their clinics as needed, where they will serve patients by identifying the best method for retrieving blood, preparing specimens for laboratory testing, and performing screening procedures. Primary Responsibilities:  Supervise, mentor, and develop a team of phlebotomists across designated locations.  Handle recruitment, onboarding, and training of new in-office phlebotomists.  Conduct regular performance evaluations, routine audits, competencies, and inspections, provide feedback, and implement staff development initiatives to maintain quality patient care at all times.  Work with Contracting and Analytics to process monthly compliance and quarterly audits.  Manage staffing schedules to ensure optimal coverage and productivity at all clinics.  Oversee supply inventory, equipment maintenance, and resource allocation.  Ensure that all In-Office Phlebotomists operate efficiently, consistently adhering to protocols and procedures.  Develop and implement strategies in tandem with the Senior Manager to ensure patient access, meet financial and volume targets, and improve efficiency.  Analyze key performance indicators (KPIs), such as patient volumes, turnaround times, and specimen quality to drive operational improvements.  Ensure the highest level of patient satisfaction by fostering a welcoming and professional environment.  Ensure safe, secure, and healthy work environments at all locations by following standards and procedures and complying with legal regulations.  Provide support to resolve unusual test orders by contacting the physician, pathologist, or reference laboratory and referring unresolved orders back to the originator for further clarification.  Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.  Enhances the phlebotomy department by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.  Ensure compliance with regulatory standards, including HIPAA, OSHA, and company policies, as soon as possible but not later than the first 30 days of hire. This role works with PHI regularly, both in paper and electronic form, and has access to various technologies to access PHI (paper and electronic) to perform the job.  Must maintain a current status on Natera training requirements.  Logistical management/printing of patient reports for that area.  Billing question answering/triaging and follow-up with the sales team as needed.  Address and escalate patient complaints or concerns as needed promptly and empathetically.  Collaborate with physicians, nurses, and laboratory personnel to ensure accurate and timely communication regarding specimen results.  Other duties as assigned.  75% travel QUALIFICATIONS Minimum of 5 years of phlebotomy experience BS/BA degree (preferred) High School Diploma (or equivalent) required Phlebotomy Certificate (if required by State) PHYSICAL DEMANDS AND WORK ENVIRONMENT Remote position, helping in an in-office environment as needed, travel necessary OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other profes