Network Implementation Project Manager

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About vCom, an AppDirect Subsidiary vCom is the leading IT lifecycle management provider for midsize companies. Leveraging over two decades of expertise, vCom's comprehensive suite of solutions makes it possible for IT and Finance teams to find, buy and manage IT services in one place so they can lower the cost of doing business and take advantage of new opportunities. vCom's award-winning software, its portfolio of managed services, and its buyers' club provide visibility and save teams time, money, and effort so they can achieve more by doing and spending less. vCom has received the prestigious Best Places to Work award in the San Francisco Bay Area for 18 years in a row and was ranked one of Glassdoor's Best Places to Work. About You You are a seasoned project management professional with 2-5 years of experience who thrives in fast-paced telecommunications environments. You bring strong expertise in managing implementations across various carriers—including facilities-based and non-facilities-based CLECs, ILECs, RBOCs, and large national connectivity providers. You have a solid foundation in telecommunication technologies such Cable, DIA Internet, MPLS, and SD-WAN, along with a fundamental understanding of basic network IP addressing, layer 1 circuit handoffs, and ISP connectivity. You're an excellent communicator with outstanding organizational skills, and you excel at balancing multiple priorities while maintaining exceptional attention to detail. Self-motivated and analytically minded, you're comfortable working both autonomously and collaboratively in a team environment while working remotely from a home office. What you’ll do and how you’ll have an impact Manage simple to complex new telecom installations, moves, and disconnect orders and projects from initiation through completion Coordinate new service and installation dates with Account Managers, Advisors, Implementation Engineers, customers, and vendors Ensure adherence to provisioning guidelines and fundamentals to provide accurate and timely communication with customers Develop formal project plans, keeping them current and available to the customer Utilize customer facing templates and internal systems to keep customers updated and informed, while maintaining internal tracking databases Educate customers on product complexities and properly set customer expectations and continuously evaluate project status, identifying factors that may impact commitments and escalating when needed Identify processes and procedures that are no longer effective or efficient and recommend improvements Ensure that all clients' milestones and deliverables are met in a timely manner, including time-sensitive moves, new products, multi-carrier and/or multi-product solutions Quickly identify errors and provide a plan to overcome the impact while implementing measures to avoid recurrence Develop a working knowledge of all products and services being implemented Act as a strategic resource for the customer's implementation team Assist in maintaining an accurate client inventory Manage and update scope of work to minimize scope creep What we're looking for 2-5 years of experience in project management; 2-3 years of experience in telecommunication technologies including Cable, Data, Internet, SD-WAN and other evolving technologies 2-3 years of demonstrated experience managing implementations with various carriers including facilities-based and non-facilities-based CLECs, ILECs, and RBOCs; experience with large/national connectivity providers and ISPs highly desirable; A fundament