Onboarding Consultant

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You You are passionate about working in cross-functional teams to coordinate and manage the process of onboarding companies. You have a desire to help customers get the most out of software and love to get creative on finding solutions. You have experience working with customers and enjoy getting to know their personal and business goals. What you'll do and how you'll have an impact Become an expert on the PartnerStack platform and continuously learn features being released and suggest how to improve our product Coordinate and guide customer onboarding projects from kick-off to launch. This includes the creation of work back schedules and acting as the primary point of contact Train customers on various aspects of the Partnerstack platform Document key decisions that will help guide the customers with future platform decisions Conduct extensive discovery about partner experiences, goals and pain points in an effort to make informed and consultative recommendations Work cross-functionally with teams across the organization to help customers launch their program in the most effective way What we're looking for Experience in customer experience, project coordination, implementations, or related roles Focused on finding new and effective ways to improve processes and provide value to clients Able to communicate effectively and succinctly, conveying value to customers with clarity Previous experience in the partnerships space Thrives in a fast-paced environment, with the ability to self-start and learn on the job A solid understanding of SaaS businesses and a keen interest in keeping up with the industry A collaborative team player who can effectively manage stakeholder expectations Able to successfully prioritize competing tasks Strong attention to detail and problem-solving abilities At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com. The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change. Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits. Canada Compensation Band $70,112 — $89,600 CAD L'éche