Client Delivery Director, Center for Daring Leadership

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA metro area. Please ensure you can realistically commit to this structure before applying. As BetterUp’s Client Delivery Director you’ll play a crucial role in leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients. This is an IC role with no direct reports. What you’ll do: - Executive Relationship Stewardship: Build and sustain trusted relationships with client stakeholders after the sale — spanning executive sponsors, operating leads, and technical or program counterparts. Serve as the connective tissue across the partnership, bringing steadiness, strategic clarity, and thoughtful responsiveness to every interaction. Develop a nuanced read of stakeholder dynamics, including informal influence, competing priorities, and the organizational realities that shape how decisions actually get made. - Experience and Program Design Stewardship: Act as a steward of the overall learning and transformation experience across cohorts, workstreams, and facilitators. Protect the integrity of the methodology while adapting thoughtfully to client context, timeline pressure, and evolving business needs. Spot moments where design drift, over-customization, or fragmented decisions could weaken impact, and intervene early to preserve coherence, quality, and meaning. - End-to-End Delivery Leadership: Lead the successful end-to-end delivery of the BetterUp experience for clients across operational, technical, and programmatic dimensions. Ensure client goals are clearly understood, translated into executable plans, and aligned to milestones, ownership, and internal workflows. Help shape delivery approaches that not only run smoothly, but continually evolve toward greater effectiveness, scalability, and client value. - Coach and Facilitator Quality Partnership: Partner closely with facilitation and coaching leads to uphold a high bar for quality across the participant experience. Build strong feedback loops that surface issues early, enable thoughtful intervention, and distinguish clearly between challenges of capability, fit, context, and engagement. Support an approach to quality that is rigorous, fair, and oriented toward both excellence and learning. - Measurement, Insight, and Value Storytelling: Define and drive a measurement approach that captures both learning progress and business relevance. Translate participation patterns, feedback signals, and outcome data into clear, credible narratives that resonate with client leaders. Help clients see not just what is happening, but why it matters — connecting program experience to the broader leadership, cultural, and business shi