Senior Enterprise Account Manager

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA metro area . Please ensure you can realistically commit to this structure before applying. What you’ll do: Drive Account Strategy and Growth - Develop account strategy in close conversation with customer executives and BetterUp leadership. - Own expansion and renewal targets for named accounts. - Develop new relationships in strategic accounts through prospecting, networking, and partnership with BetterUp marketing team. - Lead commercial conversations with customers, ensuring end to end success of the contracting process. Generate and Nurture Enduring Customer Relationships - Navigate complex, matrixed organizations and identify champions internally. - Consult and coach customers on Talent and HR strategy and demonstrate how BetterUp aligns to our customer’s business objectives. - Serve as a primary point of contact to drive member engagement and demonstrable results. Internal Relationship Building and Management - Expert level internal cross-functional collaboration - Work with the post-sales team, CSM, DM, to ensure optimal communications and alignment including collaboration on account strategy, account opportunities, politics, stakeholder identification, member utilization and adoption. Has the ability to keenly listen to the client and identify risks and opportunities with members and swiftly communicate to the BU account team - Collaborate with the BU Product and Engineering teams; follow processes and procedures when it comes to client asks. Roadmap prioritization. On the inverse, work with products to get them the beta customers they need. - Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance (e.g., personalization, upsell targeting, churn prediction) - Uses AI-generated insights and data analysis to quantify impact on client outcomes (e.g., retention, expansion, ROI) and inform strategic account recommendations If you have some or all of the following, please apply: - Minimum of 10 years sales experience, with 5+ years of enterprise consultative selling - Experience selling to CXOs at Fortune 500+ - Track record of over-achieving, consistently ranking in the top 10-20% of the company - Experience personally leading and closing 6+ month, multi-buyer, $1M+ deals - An unrelenting drive to learn, succeed and lead by example - Prior experience selling into CHRO and Heads of L&D/Talent/Transformation work (ideal, not required) - Exceptional executive presence (selling to CXO), compelling written and verbal communication - High emotional intelligence (EQ) that drives empathy, strong influence, negotiation, and problem-solving - Process-driven