Sales Operations Analyst

About Crexi Crexi is reimagining commercial real estate with an AI-powered platform built to deliver smarter, more efficient solutions at every stage of the deal lifecycle. From real-time data and market insights generated by Crexi Intelligence, to targeted property marketing and seamless deal management through Crexi PRO, and a transparent, time-bound bidding experience with Crexi Auction— Crexi enables users to evaluate opportunities, maximize exposure, and close with speed and confidence. To date, Crexi has facilitated over $1 trillion in transactions, 8.6 billion square feet leased, and supports a growing community of more than 2 million monthly active users. Crexi’s mission is to catalyze the next generation of commercial real estate through three core pillars: Access, Innovation, and Connection. Crexi’s platform democratizes CRE by providing unprecedented access to market insights and opportunities, accelerates CRE dealmaking with purpose-built technology that enhances speed and transparency; and empowers CRE professionals with a centralized platform designed for real-time collaboration and success. About This Role: The Sales Operations Analyst is a key individual contributor within the Revenue Operations team, focused on enabling go-to-market execution through operational support, systems administration, data analysis, and territory and lead management. The role partners closely with Sales, Customer Success, Marketing, and RevOps leadership to ensure processes are efficient, data is accurate, and the GTM team has what it needs to sell effectively. This role is ideal for someone equally comfortable building Salesforce reports, troubleshooting Outreach sequences, analyzing territory coverage, and sourcing new leads in a fast-moving environment where no two days look the same. What You’ll Do Execute core sales operations processes including pipeline hygiene, forecast preparation, and operational cadence support across the GTM organization. Triage and resolve operational requests from the GTM team, diagnosing issues independently before escalating technical items to the systems team. Develop and maintain standard operating procedures for repeatable sales operations workflows; provide regular updates to Revenue Operations on operational health, emerging trends, and areas requiring attention. Execute commission calculations, payout reconciliation, and variable compensation tracking on a regular cadence; flag discrepancies and coordinate resolution with Finance and RevOps. Maintain quota data in the CRM and administer SPIFs, accelerators, and other incentive programs by tracking eligibility, calculating payouts, and ensuring alignment with plan documentation. Maintain capacity models, track ramp timelines, and provide coverage analysis by territory and segment; prepare data and build models to support annual planning, capacity planning, and budget planning processes in partnership with RevOps. Prepare materials and data packages for QBRs, monthly business reviews, and leadership planning sessions. Serve as a bridge between the business and the technical systems team — gather requirements from GTM stakeholders, define processes, document business requirements (BRDs), and partner with the systems team on implementation; troubleshoot issues across the GTM tech stack (Salesforce, Outreach, Gong) and escalate technical items as needed. Define and document workflows, process changes, and system enhancement requests with clear requirements, acceptance criteria, and business justification; assist in evaluating new tools and capabilities by gathering stakeholder input, defining use cases, and supporting vendor assessment. Configure, maintain, and troubleshoot territory assignments and lead routing logic in Salesforce; partner with sales leaders on territory design, rebalancing, and coverage analysis as the organization scales. Leverage GTM tools (ZoomInfo, Clay, LinkedIn Sales Navigator, and similar platforms) to source new leads and a