Product Manager, Payments Experience

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: - $10 billion+ generated by creators since Patreon's inception - 100 million+ free memberships for fans who may not be ready to pay just yet, and - 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Product Manager, Payments Experience to support our mission. This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model. ABOUT THE TEAM The Payments Experience team is establishing Patreon's position as the most trusted direct-to-creator payments platform for fans and creators through seamless, delightful payments experiences. This team owns payments problems end-to-end on both web and mobile, from the purchase experience for fans all the way through the account balance withdrawal experience for creators, and the systems and settings in between. The Payments Experience team also partners with teams working on payments platform and internal tooling to deliver fully-supported product solutions that scale efficiently with Patreon's growth. ABOUT THE ROLE As a Payments Experience Product Manager, you'll own the strategy and roadmap execution for the core payments user experiences on Patreon. You'll help us become the #1 most trusted payments partner to creators and their fans by owning the core pay-in and pay-out user experiences on web and mobile, as well as membership management, billing, pricing, and the financial data and systems that power the core business of Patreon. You'll have the opportunity to shape the future of how creators get paid, and you'll work closely with experienced designers, engineers, and go-to-market teams to deliver thoughtful, high-quality product experiences. WHAT YOU'LL NEED - 5+ years of product management experience, or equivalent demonstrated experience leading product strategy and delivery - Experience working on user problems in the consumer payments space, including leading or collaborating on platform enhancements - Demonstrated product sense: able to define vision and strategy, and drive execution from discovery through launch and iteration - Experience delivering internal tools as part of end-to-end product experiences - Experience deprecating products while maintaining user trust - Makes prioritization decisions by synthesizing qualitative user research and quantitative product data, and communicates the reasoning clearly to stakeholders - Builds alignment across engineering, design, and go-to-market partners through clear problem framing, shared goals, and structured decision-making We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you. About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: - Put Creators First | They’re the reason we’re here. When creators win, we win. - Build with Craft | We sign our name to every deliverable, just like the creators we serve. - Make it Happen | We don