IT Systems Analyst

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. We are seeking an experienced and technically capable IT Systems Analyst to join the AssetWatch IT operations team. This role goes beyond reactive help desk work — you will contribute to system health, support process improvements, assist with security and compliance efforts, and help the team run smoothly as the business grows. If you thrive in a hands-on environment where you’re solving today’s problems and building better systems for tomorrow, this role is for you. This role is Remote (United States) What You’ll Do: Technical Support & Escalation Serve as an escalation point for complex hardware, software, and network issues that exceed Tier 1 support scope. Diagnose and resolve advanced endpoint issues across Windows and macOS environments, including OS-level, application, and connectivity problems. Provide high-quality, responsive support to end-users while maintaining a positive experience and clear communication throughout the resolution process. Maintain and improve the IT ticketing system (Jira), including documentation of resolutions, known issues, and internal knowledge base articles. Mentor and provide guidance to junior support staff or help desk contractors as the team grows. Endpoint & Systems Management Administer and maintain endpoint management platforms including Intune (Windows) and Jamf Pro (macOS) — managing configuration profiles, compliance policies, and automated enrollment workflows. Manage user accounts, groups, and access controls in Microsoft Entra ID (Azure AD), including MFA enforcement and application assignments. Oversee software deployment, OS updates, and patch management across the device fleet using MDM and RMM tooling (e.g., NinjaOne). Support hardware procurement, asset tracking, and equipment lifecycle from provisioning through secure retirement. Assist in administering Microsoft 365 applications, licensing, and configurations across the organization. Security & Compliance Support Support AssetWatch’s SOC 2 Type 2 compliance program by maintaining endpoint security controls, contributing to evidence collection, and ensuring adherence to IT security policies. Assist with periodic user access reviews, onboarding/offboarding provisioning, and access de-provisioning in a timely and auditable manner. Enforce and maintain endpoint security standards including disk encryption, EDR tooling, and hardware authentication (YubiKey). Identify and escalate potential security vulnerabilities or policy gaps; contribute to policy documentation and improvement initiatives. Process Improvement & Automation Identify opportunities to reduce manual, repetitive tasks through scripting and automation (PowerShell, Python, or Bash). Contribute to building and refining IT runbooks, standard operating procedures, and internal documentation. Proactively monitor system performance, alerts, and reporting dashboards to identify and address issues before they impact users. Support IT projects and system enhancements in collaboration with IT leadership and cross-functional teams. Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 4+ years of IT support or systems experience, with demonstrated growth and a desire to take on increasing technical responsibilities. Strong hands-on experience with Windows and macOS, including advanced troubleshooting at the OS and application layer. Working experience with Microsoft 365, Entra ID (Azure AD), Intune, and Jamf Pro. Familia