Senior Billing and Collections Analyst

At Carbon, our mission goes beyond 3D printing. We are enabling creators everywhere to make what the world needs, right now. Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions. Help us change the world and we will help you change yours. As the Billing and Collections Analyst, you will oversee the billing and credit/collections functions for a global organization and leverage and improve all related systems. In this role, you act as the subject matter expert for all things related to customer billings, credit and collection, and all related system activities. It is your goal to take the existing processes and create, improve, and optimize the efficiency of billing and credit/collections functions via automation of manual processes and establishing best practices. The ideal candidate will have experience managing, and growing a billing function and is a problem solver who thrives off scaling with the company where new customers, business verticals and operational processes are being introduced every day. This role will report to the Senior Manager of Revenue and Technical Accounting. Note: This role is based in our Sunnyvale office and you will be expected to be in-office 3 days per week. Duties and responsibilities: ● Credit and Collections (Primary Focus) – Own the end-to-end collections process to ensure timely cash recovery and minimize bad debt exposure. Manage customer communications on past due balances, drive resolution of disputes, and partner with internal stakeholders to remove payment blockers. Continuously analyze aging, monitor risk, and improve collection strategies to maximize cash flow. Support bad debt reserve analysis and recovery efforts. Billing & Revenue Operations (Learning Focus) – Develop a strong understanding of billing processes, including subscription, usage-based, and general billing concepts. Support contract and sales order reviews to ensure accurate billing and alignment with revenue recognition principles. Assist in identifying billing issues and collaborate with cross-functional teams to resolve discrepancies. Hands-on experience uploading invoices through customer portals, ensuring accuracy and compliance with customer-specific requirements. Systems & Process Improvement (Learning Focus) – Build familiarity with billing and collections systems (e.g., ERP/Oracle, sales force). Support troubleshooting, testing, and process enhancements. Partner with technical teams to improve system efficiency and data accuracy. Customer-Facing Activities – Manage customer interactions related to collections, including follow-ups on past due balances, resolving billing inquiries, and supporting escalations. Maintain professional and proactive communication to preserve customer relationships. Cross-Functional Collaboration – Work closely with sales, legal, finance, and operations teams to resolve collection issues, understand contract terms, and support billing accuracy. Contribute to process improvements across collections and billing workflows. Month-End Activities – Support month-end close related to collections, including AR aging analysis, bad debt reserve inputs, and reporting. Assist in preparing reports and metrics to track collection performance. Professional Development Mindset – Demonstrate a proactive approach to learning subscription billing models, revenue operations, and system tools. Continuously build knowledge to expand impact beyond collections into broader AR and billing functions. Qualifications and experience: Bachelor’s Degree (preferred in Business, Accounting, or Finance). 2+ years of progressive billing operations experience. Expert knowledge of Oracle; working knowledge of Salesforce. Advanced computer sk