Associate Customer Program Manager - Injection Molding (IM)

About MISUMI Americas MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas. **Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)** F ictiv exists to help product innovators create Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk, ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth. Job Description Are you ready to shake up the world of customer service? Do you thrive on making connections and solving complex manufacturing challenges? If you’re passionate about putting customers first in a dynamic, fast-paced manufacturing environment, we want YOU on our team. In your role as Associate Customer Program Manager – Injection Molding (IM) , you will work directly with US-based customers supporting injection molded part programs from prototype through production. You will leverage your injection molding expertise, problem-solving skills, and customer advocacy to help customers successfully launch and scale their products. You will collaborate closely with cross-functional teams including manufacturing operations, quality, tooling engineering, supply chain, and logistics to manage injection molding programs end-to-end. Your role will focus on ensuring tooling readiness, production execution, quality expectations, and on-time delivery while proactively resolving issues that arise during program execution. You will support multiple customers across a variety of injection molding programs executed through Fictiv’s global manufacturing network. Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours) This role follows a hybrid work schedule – 3 nights in office, 2 nights remote. What you will be doing Customer Management Act as the primary advocate for customers running injection molding programs through Fictiv. Build strong relationships with customers to ensure a seamless, high-quality experience from tooling kickoff through production. Injection Molding Program Execution Support customers with injection molding programs including tooling development, DFM alignment, first article validation, production ramp, and ongoing manufacturing support. Ensure technical and operational alignment across teams. Case Management Manage multiple injection molding orders and programs concurrently across customers and internal operations teams. Prioritize and resolve requests to meet customer expectations for timing, quality, and manufacturability. Technical Communication Gather, interpret, and communicate design intent, DFM feedback, tooling considerations, molding parameters, and quality requirements to ensure orders are executed successfully. Cross-Functional Collaboration Work closely with sales, tooling engineers, manufacturing partners, and quality teams to resolve issues, address manufacturability concerns, and drive successful program outcomes. Program Management Provide top-down oversight across the entire lifecycle of injection molding programs, ensuring delivery against scope, quality s