Vice President, Production Operations

About MISUMI Americas MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas. The Vice President of Production Operations is a strategic executive leader responsible for ensuring MISUMI Americas is fully ready to deliver on the production commitments customers trust us to fulfill. This role owns the end-to-end operational readiness framework — spanning people, processes, technology, and supply chain — and drives flawless execution across all customer production programs. The VP will build and lead a high-performing operations organization capable of scaling with business growth while consistently meeting customer expectations for quality, delivery, and responsiveness. This is a remote role, but requires frequent travel (approximately 25–40%) to our various supply regions (e.g. India, China, Mexico, Japan, US), customer locations, and MISUMI Americas operational hubs. Operational Readiness & Strategy Define and own the operational readiness framework that ensures MISUMI Americas can fulfill customer production programs at scale — across people, processes, technology, and supply chain. Work closely with cross-functional leadership across MISUMI Americas — including Sales, Technology, Operations, Engineering, Finance, and Quality — to ensure that the Production service offerings being developed achieve strong product market fit, are operationally deliverable at launch, and continue to evolve based on customer and market feedback. Develop and execute a multi-year operations strategy aligned with company growth targets and customer commitments. Partner with Executive & GTM Leadership to assess organizational capability and product market fit gaps, establish a roadmap for our production offering, and executive to that roadmap. Establish clear operational KPIs, dashboards, and governance rhythms to provide visibility and accountability across the production operations function. Production Program Execution Lead the end-to-end execution of customer production programs — from program intake through delivery — ensuring on-time, on-budget, and on-quality fulfillment. Serve as the senior operational escalation point for complex or high-priority customer programs, resolving bottlenecks and protecting delivery commitments. Partner with our VP of Program Management to implement program management standards and processes that enable consistent, repeatable execution across the portfolio of customer programs. Build a Launch partner development production system built for speed, with reproducibility and reliability. Utilizing AI tools and improved work flows that are differentiated than a typical contract manufacturing service provider. Collaborate with sales and account management teams to translate customer requirements into operational plans and capacity commitments. Accountable for key performance metrics for our production programs across all regions, including metrics such as Profit (Gross Profit, Contribution Profit), Delivery Performance (OTd), Quality (Defect Rate, Escaping Defects), NPS, Manufacturing Margin and PPV. People & Organization Leadership Partner with Regional General Managers to build, develop, and inspire a world-class production operations team — including operations managers, program managers, supply chain leads, and technical staff. Foster a culture of accountability, continuous improvement, and customer-centricity throughout the operations organization. Define org structure, roles, and workforce planning strategies to support current and future business demands. Attract, develop, and retain