Product Engineer, Tech Ops

👋 About Advocate Advocate (joinadvocate.com) is transforming how Americans access government benefits. Our mission is to drive the time between need and relief down to zero. We have demonstrated significant progress toward this goal by combining proprietary AI-powered technology with expert human care and compassion. This approach provides an unparalleled experience for our claimants and, crucially, supports our government partners by reducing administrative burdens and enabling more efficient eligibility determinations. We’ve proven our cutting-edge AI technology works. Now, we are focused on scaling the distribution of our offering and the operations that support it. This is a unique challenge that requires a combination of high-tech precision and human-centered support. Tech Ops at Advocate At Advocate, the Tech Ops team is the connective tissue of the organization. We sit at the intersection of technology, marketing, and operations, ensuring these functions remain perfectly synchronized as we scale. We are not an IT support desk; we are front-line builders. We operate in the trenches alongside our internal users who work directly with our claimants. Our mandate is twofold: 1. Short-Term Agility: We keep the lights on and the systems humming. When roadblocks appear in production, we are there to patch them and ensure our team can continue serving claimants without friction. 2. Long-Term Scalability: We don't just fix problems; we observe patterns. We recognize recurring operational challenges and build scalable technology solutions that eliminate those hurdles for good. Tech Ops serves at the pleasure of those serving our claimants, empowering them to do their very best work every single day while contributing to our overall mission to drive time-to-relief down to zero. 💪 The Opportunity We are hiring for two Product Engineers to join our Tech Ops team. If you join us, these are some of the projects you will likely own: </> The End-to-End Journey Workbench. This is one of our most ambitious initiatives. We are building a centralized internal workbench to visualize the entire claimant journey, from the first ad click to the final case closure. You will build the connectivity and insights to track every onboarding step, Social Security submission, case data update, medical event, and communication touchpoint. This platform will allow us to see exactly where pipelines fail, where they succeed, and what the actual human experience feels like across the entire lifecycle. </> Building the External Claimant Portal. Today, claimants get updates by talking directly to our case managers. Internal and external user sentiment is overwhelming: we need a portal where users can pull real-time case status, push medical evidence directly from their providers, and receive critical updates. You could own this build from architectural design to user adoption. </> Engineering the Growth Engine. We are scaling our marketing operations. This involves building data warehouse pipelines to trigger outbound communications via platforms like Iterable, integrating with PPC platforms (Google, Meta, Microsoft) for conversion tracking, and ensuring our attribution models are bulletproof. You will be the primary bridge between engineering and our growth team. </> AI-Driven Developer Velocity. We want to turn "I see something" into "We did something" faster than ever. We are building a pipeline that takes change requests from Slack and uses LLMs with full repository context to automatically open a Pull Request for engineer review. We aim to automate the distance between operational feedback and production fixes. </> Front-Line Firefighting & System Resilience. TechOps is a high-availability environment. While we build for the future, we also protect the present. You will field ad hoc requests and production fires, ensuring our claimants never lose access to relief. You will be expected to master the balance between short-term viability and long-term stab...