Software Quality Engineer

Aescape is a New York-based physical AI and robotics company redefining human recovery through intelligent, precision bodywork, elevating it into a consistent, outcomes-driven practice. Powered by real-time body mapping, advanced robotics, and proprietary software, Aescape delivers deeply personalized bodywork that continuously adapts to the individual. This creates a superior way for members to move with greater ease, recover more efficiently, and optimize how they feel every single day. Aescape is building a defining brand for recovery, shifting behavior from a sporadic experience into a progressive, measurable routine, unlocking compounding benefits that build lasting resilience and laying the groundwork for an entirely new category of proactive human health and performance. Aescape powers recovery across leading fitness, hospitality, and wellness environments, including Equinox, Life Time, Marriott, Hilton, Four Seasons, Pause Studios, and Remedy Place, and is backed by Valor Equity Partners, BroadLight Capital, and Mecha Ventures. Aescape is looking for a Software Quality Engineer who will serve as the frontline enforcer of software quality across our deployed fleet, driving rapid investigation, containment, and resolution of field software issues. You will be the central link between the field and engineering — triaging problems in real time, coordinating remote software updates, and ensuring the health of our robots in the hands of customers. This is a unique opportunity to own the field software quality landscape of a transformative technology, spot patterns before they become problems, and build the processes and tooling that keep our fleet running at its best. If you are a sharp, proactive problem-solver who thrives in a fast-moving environment and loves being the person who figures it out, we'd love to hear from you! This is a hybrid role, based out of our NYC HQ in Chelsea. WHAT YOU’LL DO - Collaborate with Support, Field Service, and Quality teams to provide remote software support for deployed units - Monitor the deployed fleet and serve as the first line of containment for software-related issues, triaging and escalating as needed - Conduct preliminary investigations into field software issues; identify immediate fixes and containment measures, and partner with engineering to develop long-term solutions - Coordinate and execute remote software updates, patches, and configuration changes across the fleet - Create and maintain issue tickets in the problem management system, ensuring each ticket contains the detail necessary for effective investigation and resolution - Manage the field issue landscape to increase company-wide visibility of field health - Identify trends and patterns in software issues across the fleet; help prioritize fixes and improvements based on impact and frequency - Develop processes and tooling that improve the efficiency and scalability of remote software support and fleet management WHAT YOU’LL BRING - 1–3 years of experience in technical support, QA, or a similar role supporting software or hardware systems - Basic understanding of software systems and components (e.g., services, APIs, logs, device interactions) - Experience working with monitoring and logging tools (e.g., Datadog or similar) to identify, triage, and investigate issues - Ability to read and interpret logs, alerts, and system signals to determine root cause or next steps - Strong problem-solving skills with the ability to troubleshoot issues and clearly communicate findings across technical and non-technical teams WHAT’S IN IT FOR YOU - Join a trailblazing robotics and AI company building the future of recovery - The chance to make a difference with a product that empowers healthier and happier living - Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun! - We’ll grow together – your personal and professional growth are equally important - An environment that empowers individuals, emboldens